Airport Concierge and Lounge Supervisor Job Vacancy at Asilia lodges and Camps LTD

EMPLOYMENT OPPORTUNITY

COMPANY NAME: ASILIA LODGES AND CAMPS LTD

POSITION: AIRPORT CONCIERGE AND LOUNGE SUPERVISOR

DEPARTMENT: FIELD OPERATIONS

REPORTING TO: FIELD OPERATIONS MANAGER

Asilia lodges and Camps Ltd is looking for a Competent and hardworking Tanzanian to fill a position of Airport Concierge and Lounge Supervisor.  We are looking for a person who is competent in Hosting and Service delivery with a strong combination of Leadership, Decision-making and a very good broad knowledge culture and General operations tourism industry.

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities.  WE BELIEVE IN BETTER!!

DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS

                Daily Duties

1. Guest Arrival & Check-In:

• Welcome guests upon arrival, assist with luggage, and ensure smooth flight check-in processes.
• Provide a friendly and professional first impression to all guests.

2. Hosting & Transit Assistance:

• Host guests in the lounge, ensuring they are comfortable while waiting for their flights.
• Support transit guests by guiding them to connecting flights and assisting with any needs.

3. Lounge Management:

• Ensure the lounge is clean, organized, and well-stocked with amenities like refreshments and reading materials.
• Report any maintenance or repair issues promptly.

4. Flight Coordination:

• Communicate guest flight details, including arrivals and departures, with relevant camps and operational teams.
• Liaise with airline representatives to address flight-related needs.

5. Flight Bookings:

• Book and confirm flights for staff traveling to/from camps or other destinations.
• Compile and reconcile all staff and management flight bookings, submitting reports to the finance department

6. Transfer Assistance:

• Arrange and confirm transfer bookings for guests and staff to/from the airport, ensuring smooth logistics.

7. Operational Support:

• Assist in field operations and administrative duties during low seasons or as needed.
• Provide backup support for operational emergencies and guest-related concerns.

Requirements

• Must be fluent in English (other languages will be added an advantage)
• Strong multi-tasking skills
• Excellent organizational skills and Punctual
• Commitment to a high level of customer service
• Minimum of a Diploma in Hospitality, Tourism, or related field.
• Proven experience in guest relations, concierge services, or airport management (2- 3 years).
• Previous experience in luxury tourism/hospitality is highly desirable.
• Ability to handle sensitive matters with efficiency and discretion
• Age limit 28-35yrs.

Skills and Competencies

1. Hosting Skills
   • Warm and professional demeanor to welcome and engage guests.
2. Organizational Abilities
   • Efficiently manage schedules, itineraries, and multiple tasks.
3. Problem-Solving Skills
   • Quickly resolve guest issues with a calm and solution-oriented approach.
4. Cultural Awareness
   • Sensitivity to and understanding of diverse guest backgrounds.
5. Technical Knowledge
   • Familiarity with airport logistics, travel itineraries, and basic computer systems.
6. Languages
   • Fluency in English and Swahili; additional languages are a bonus.
7. Interpersonal Communication
   • Excellent communication skills to interact effectively with guests and teams.
8. Attention to Detail
   • Ensuring a seamless guest experience by anticipating their needs.
9. Time Management
   • Ability to prioritize and handle multiple responsibilities under pressure.

How to Apply :

If you meet the requirements and interested in this exciting opportunity, please send your cover letter and resume in only one Pdf document not later than 28^th January 2025 to zablonm@asiliaafrica.com.

Only shortlisted candidates will be contacted

Hard copy or Hand delivery will not be considered