Branch Manager Job Vacancy at I&M Bank (T) Limited

Full Time
  • Full Time
  • Arusha

Website I&M Bank (T) Limited

I&M BANK TANZANIA It's Banking... But Better.

Branch Manager Job Vacancy at I&M Bank (T) Limited

Arusha Branch · Arusha, Arusha

Job Purpose

In charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management and sales, in order to achieve the branch’s business target.

Business Growth:

  • Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
  • Monitor performance of branch in achieving its overall business target
  • Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
  • Manage branch’s liability portfolio and cross selling
  • Effective drive branch sales taking into account quality acquisition of the customer and comply to the bank’s laid-down procedures and KYC
  • Provide recommendations in the development of new products as well market for the new product’s up take

Customer Service:

  • Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
  • Respond to Customer related queries as they arise


  • Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
  • Assist in the development of new products as well as push for the new product’s up take


  • Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures


  • Ensure timely submission of reports such as periodic business, call  reports and surprise check reports etc.

Risk Management:

  • Coordinate the review of branch risk control self-assessments (RCSA) in liaison with Branch Operations Manager
  • Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting
  • Ensure all required displays are in place such as relevant business permits, licenses, Tariffs etc.
  • Ensure effective adoption and utilization of risk management tools
  • Drive remediation of risk management exceptions identified during audit or risk reviews
  • Promote risk management culture

See also: Head of Trading Job Vacancy at ABSA Bank Tanzania Limited

Branch Manager Job Vacancy at I&M Bank (T) Limited


  • Implement board/management directives for the branch in an effective and timely manner
  • Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff
  • Support the Head of Branch Network in preparing branch business related budget by providing inputs
  • Attend to audit queries related to Branch business
  • Liaise with respective departments in the bank for efficient and effective administration of the branch
  • Liaise with other branches and head office as issues arises
  • Perform any other duties as may be assigned by the immediate supervisor from time to time


To apply for this job please visit