Branch Manager Job Vacancy at I&M Bank (T) Limited

Full Time
  • Full Time
  • Mwanza

Website I&M Bank (T) Limited

It's Banking... But Better

Branch Manager Job Vacancy at I&M Bank (T) Limited

Job Purpose

In charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management and sales, in order to achieve the branch’s business target.

Key Responsibilities/Tasks

Business Growth:

·         Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets

·         Monitor performance of branch in achieving its overall business target

·         Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets

·         Manage branch’s liability portfolio and cross selling

·         Effective drive branch sales taking into account quality acquisition of the customer and comply to the bank’s laid-down procedures and KYC

·         Provide recommendations in the development of new products as well market for the new product’s up take

Customer Service:

·         Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations

·         Respond to Customer related queries as they arise


·         Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling

·         Assist in the development of new products as well as push for the new product’s up take


·         Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures


·         Ensure timely submission of reports such as periodic business, call  reports and surprise check reports etc.

Risk Management:

·         Coordinate the review of branch risk control self-assessments (RCSA) in liaison with Branch Operations Manager

·         Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting

·         Ensure all required displays are in place such as relevant business permits, licenses, Tariffs etc.

·         Ensure effective adoption and utilization of risk management tools

·         Drive remediation of risk management exceptions identified during audit or risk reviews

·         Promote risk management culture

Branch Manager Job Vacancy at I&M Bank (T) Limited


·         Implement board/management directives for the branch in an effective and timely manner

·         Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff

·         Support the Head of Business Development in preparing branch business related budget by providing inputs

·         Attend to audit queries related to Branch business

·         Liaise with respective departments in the bank for efficient and effective administration of the branch

·         Liaise with other branches and head office as issues arises

·         Perform any other duties as may be assigned by the immediate supervisor from time to time

Skills, Knowledge and Abilities

·         Business development

·         Marketing skills

·         Analytical skills

·         Leadership skills

·         Communication skills

·         Interpersonal skills

·         Problem solving skills

Academic / Professional Qualifications

·         Bachelor’s Degree in business management, marketing, economics, accounting, finance or any other related field

Working Experience Required

·         A minimum of 3 years of working experience on the same role

Deadline for application is on 19th November 2022.

Note: Only successful applicants will be contacted.

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How to Apply:


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