- Full Time
- Mwanza
- Applications have closed
Website I&M Bank (T) Limited
It's Banking... But Better
Branch Manager Job Vacancy at I&M Bank (T) Limited
Job Purpose
In charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management and sales, in order to achieve the branch’s business target.
Key Responsibilities/Tasks
Business Growth:
· Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
· Monitor performance of branch in achieving its overall business target
· Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
· Manage branch’s liability portfolio and cross selling
· Effective drive branch sales taking into account quality acquisition of the customer and comply to the bank’s laid-down procedures and KYC
· Provide recommendations in the development of new products as well market for the new product’s up take
Customer Service:
· Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
· Respond to Customer related queries as they arise
Operations:
· Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
· Assist in the development of new products as well as push for the new product’s up take
Compliance:
· Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures
Reporting:
· Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
Risk Management:
· Coordinate the review of branch risk control self-assessments (RCSA) in liaison with Branch Operations Manager
· Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting
· Ensure all required displays are in place such as relevant business permits, licenses, Tariffs etc.
· Ensure effective adoption and utilization of risk management tools
· Drive remediation of risk management exceptions identified during audit or risk reviews
· Promote risk management culture
Branch Manager Job Vacancy at I&M Bank (T) Limited
Administration:
· Implement board/management directives for the branch in an effective and timely manner
· Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff
· Support the Head of Business Development in preparing branch business related budget by providing inputs
· Attend to audit queries related to Branch business
· Liaise with respective departments in the bank for efficient and effective administration of the branch
· Liaise with other branches and head office as issues arises
· Perform any other duties as may be assigned by the immediate supervisor from time to time
Skills, Knowledge and Abilities
· Business development
· Marketing skills
· Analytical skills
· Leadership skills
· Communication skills
· Interpersonal skills
· Problem solving skills
Academic / Professional Qualifications
· Bachelor’s Degree in business management, marketing, economics, accounting, finance or any other related field
Working Experience Required
· A minimum of 3 years of working experience on the same role
Deadline for application is on 19th November 2022.
Note: Only successful applicants will be contacted.
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How to Apply: