Contact Centre Consultant Job Vacancy at Discovery – South Africa

Full Time
  • Full Time
  • Durban

Website Discovery

Discovery Ltd is the licensed controlling company of the designated Discovery Insurance Group.

Contact Centre Consultant Job Vacancy at Discovery – South Africa

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Writing and reporting
  • Analysing
  • Deciding and initiating action
  • Working with people
  • Achieving personal work goals and setbacks
  • Following instructions and procedures

Skills

  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate
  • Time Management

Personal Attribute and Skills:

  • Customer Centric
  • Empathetic

Contact Centre Consultant Job Vacancy at Discovery – South Africa

Education and Experience

Education:

  • Matric with Mathematics or Accounting
  • Having a achieved a minimum of 50% in English in Matric
  •  Basic MS Office Skills

Experience

  • At least 12 months working experience in a customer services environment

Advantageous

  • The Business Writing Skill
How to Apply:

To apply for this job please visit careers.discovery.co.za.