Customer Experience Executive Job Vacancy at Flex Tanzania

Flex, a leading ICT solutions provider with its head office at Africana Square, Mbezi Africana, and branches in Dodoma and Zanzibar, is renowned for delivering innovative and cutting-edge technology services tailored to the dynamic needs of businesses and government institutions. With over 14 years of experience, Flex has established itself as a trusted partner in driving organizational transformation through comprehensive ICT solutions. Its robust portfolio includes flagship products like the Fléx Contact Center System, the customizable Fléx ERP system, and other proprietary software solutions such as Fléx CRM, Fléx Performance, Fléx Asset, Fléx Projects, Fléx Fx, and Fléx Compliance.

As Flex continues to expand its footprint in local and international markets, it seeks enthusiastic talent to join its team as the Customer Experience Executive.

1. Position Overview: Customer Experience Executive

Flex is seeking a Customer Experience Executive to join the CEE department to drive more sales, enhance customer engagement, and support prospecting efforts. This role requires an enthusiastic and energetic individual who is willing to go above and beyond to close sales successfully.

Key Responsibilities:

• Develop and execute strategies to meet and exceed sales targets.
• Identify and pursue new business opportunities through effective prospecting and lead generation
• Manage the entire sales cycle, from initial contact to closing deals.
• Ensure accurate documentation and reporting of sales activities and progress.
• Provide feedback from customers to improve product development and service delivery.
• Continuously improve personal performance through training, feedback, and goal setting.
• Monitor key performance metrics and adjust strategies as needed to achieve results.
• Serve as an ambassador for Flex, representing the company with professionalism and enthusiasm.
• Develop innovative ways to enhance customer satisfaction and loyalty.
• Maintain a thorough understanding of Flex’s products, services, and value propositions.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sales, Computer Science or related field.
• Graduates with strong interpersonal and problem-solving skills are encouraged to apply
• Prior experience in sales, customer service, or business development is an advantage but not mandatory.
• Proven ability to build and maintain client relationships.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet targets.
• Exceptional organizational and time-management abilities.
• Analytical skills to assess market trends and customer needs.
• Energetic, enthusiastic, and results-oriented.
• Self-motivated with a proactive approach to tasks.
• A positive attitude and willingness to learn.

Why Join Flex?

Flex offers an unparalleled opportunity to contribute to transformative projects that shape the future of technology solutions in Tanzania and beyond. With a commitment to professional growth and innovation, Flex fosters a dynamic work environment where ambitious professionals can thrive.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter to human.capital@flex.co.tz Please specify the position you are applying for in the subject line. Applications will be ” Applications will be reviewed on a rolling basis until the position is filled. Submit your application by 17^th January 2025.