Customer Services Manager Job Vacancy at TotalEnergies

Sales

CAPE TOWN-TYGER VALLEY CHAMBERS 2(ZAF)

South Africa

Job Description

HSEQ
To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards, and legislation to minimise all risk pertaining to company assets and protection of life
CORE FUNCTIONS
Manage order to cash Process
Effective management of the Order to Cash (O2C)process
Develop and implement Order to Cash KPI’s (Invoice accuracy , Debtors Days  and  dispute resolution)  and track on a monthly basis  .
Implement continuous improvement projects to ensure that the O2C KPI’s are attained
With input from the supply manager ,monitor supply outages and react accordingly for incoming and existing orders
Ensure customers are trading within the allocated credit limit
Customer service management
Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis.
Manage customer complaints and ensure effective resolution  .
Effectively manage the relationship between customer stakeholders and internal stakeholders .
Customer Credit Management
Conducted customer credit reviews Biannually with input from the Finance team to ensure that the allocated credit limit is in line an react accordingly if not .
Manage all overdue to bring the debtors book to only current overdues .
Resolve credit disputes and ensure closure of same
Customer database and Contract management
Maintain an accurate customer database and ensure inactive accounts are blocked periodically
Manage the end-to-end customer account opening process
Maintain accurate records and document pertaining to customer contracts
Keep an up-to-date contract register for all customers .
Oversee document management process in line with the company data privacy policy

Customer Services Manager Job Vacancy at TotalEnergies

HUMAN RESOURCES
Manage and supervise the customer service team with complex process management and business interactions
Coach team members to address process gaps identify inefficiencies and help embed a continuous improvement culture in the organisation
Hire and train new customer service agents.

Context and environment

• Ongoing contact with other departments in Head office, depots, distributors, sales staff, customer countrywide.
• Having to deal across many varying disciplines at all times while maintaining a positive attitude

Candidate profile

•             Tertiary degree or equivalent diploma in Business Management or marketing.
•             3 years’ experience in Sales or Customer service.
•             SAP user experience (Essential )
•             Strong people and performance management skills
•             Excellent written oral communication skills
•             MS office applications experience