Website Tsebo Solution
As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries.
Facilities Co-ordinator Job Vacancy at Tsebo Solutions
About Us
Tsebo Facilities Solution is looking for a Facilities Co-ordinator who will be responsible to ensure quality systems and processes are adhered to and monitored on an ongoing basis in a manner that achieves the contractual objectives of Unilever by providing supervisory direction and site support thereby ensuring maximum customer satisfaction in accordance with the workplace services within the master service agreement.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
Operational Delivery:
Review visitor and client arrivals for the day
Provide information about amenities, area, and venues
Ensure that all visitors sign the visitor’s register, visitor slip only to be signed by the host.
Anticipate client needs and build rapport with clients
Offer assistance with certain tasks (e.g. taking messages, catering requirements, etc)
Offer assistance with meeting room technical requirements.
Ensure compliance with health and quality standards
Liaise with Compliance Manager to oversee, monitor and ensure costs are contained within budgets (OPEX and CAPEX).
Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorization levels.
Monitor & report all building maintenance work orders on a daily basis
Ensure all requests to purchase followed by a quotation.
Ensure all suppliers submit invoices timeously with service reports where necessary.
On satisfactory completion of job or delivery, request an original invoice and ensure it logged on a spreadsheet.
Adhere to cut off dates stipulated by TFS and the client. Liaise with Tsebo finance team on payments to suppliers
Liaise with TFS Managers to ensure all contract documentation is maintained and updated
Ensure leave forms are captured on the system
Ensure ongoing implementation of TFS’s quality management system known as Tsebo net for all policies and procedures related to Quality, Environment and Health & Safety
Supplier management and payment reconciliations are up to date to avoid suspension of services
Communicate terms of trade to suppliers to ensure compliance whenever required
Oversee day to day running of all Soft & Technical Services
Monitor certain technical equipment such as the generator and UPS system
Carry out random walk around with or without suppliers.
Carry out formal and informal supplier review with management of supplier.
Manage stock and carry out weekly stock takes
Facilities Co-ordinator Job Vacancy at Tsebo Solutions
Contractual Delivery:
Ensure all Unilever financial policies and procedures are complied with.
Ensure that where services are recovered internally the appropriate information, controls and systems are in place are adhered to.
Customer Focus:
Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
Keep up to date with business developments and strategic objectives within the environment.
Provide advice on general changes and compliance within the workplace management framework when required.
Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
Attend to and resolve all customer queries timeously or escalate when necessary.
Follow up and follow through on all escalated queries timeously.
Manage conflict.
Reporting:
Prepare monthly reporting within set timeframes for distributing to the relevant parties.
Update and maintain all relevant records
Compile and prepare stats as and when required by your manager
Code of Conduct:
Undertake such other responsibilities as directed by Management that will drive sustainability.
Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
Take responsibility for one’s own performance.
Promote TFS’s & Unilever image and corporate citizenry through deliberate and co-ordinated activities.
Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
Ensure TFS ethical values are adhered to.
Skills and Competencies
MS Office Suite
Knowledge of equipment, materials and suppliers used in facilities management.
Good understanding of the utilisation of the INFO system.
Proficiency in English; knowledge of additional languages is a plus
A customer-oriented and professional attitude
Outstanding communication skills
Excellent organizational and time-management skills
Hospitality and customer centric focus.
Bilingual
Knowledge and understanding of SLA
High degree of computer literacy (MS Word, Power Point, Excel)
Excellent report writing skills
Problem solving and Analytical Skills
Financial and business acumen
Behavioural Qualities
Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
Resilience: ability to cope with setbacks.
Ability to work unsupervised and within a team.
Self-disciplined, motivated, energetic self –starter with an exemplary work ethos.
Capability to interact with both internal and external customers at all levels.
Ability to maintain confidentiality.
Attention to detail with a methodical and structural approach.
Results focussed and professionalism
Ability to multitask
Ability to follow established procedures.
Ability to work under pressure.
Project a professional and competent image at all times when on duty.
Customer centricity.
Ability to deliver high quality and proactive service to internal customers
Ability to effectively manage systems.
Ability to use own initiative and to operate with no management support when required
Must be an extrovert and be approachable at all levels in the working environment
Qualifications
Grade 12
A building/facility qualification or experience would be an advantage
Computer literacy on MS Office and Infor EAM.
Valid Driver’s licence
Minimum 3 years’ experience in a similar environment.
Tsebo is committed to protecting your personal data as well as your rights relating to the information in line with the provisions of the applicable data protection laws.
As a company we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.
Please note that Tsebo will not charge individuals seeking employment any fees, whether for registration, application, administration or placement.
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