Website Wananchi Group Tanzania
Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading Internet, data, TV services and multimedia communication solutions provider
Read here information about a Field Retention Team leader – Fiber Job Vacancy at Wananchi Group Tanzania
VACANCY: Field Retention Team leader – Fiber
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of the Eastern Africa leading Internet service provider, We are looking for Field Retention Tear Leader-Fiber, Who will work independently to provide professional and focused customer service both internally and externally, He/She will be reporting to Customer Experience Manager-Fiber
KEY ROLES
Ensuring the Executives under Manager’s responsibility are present as per assigned location.
Resolve service issues & account queries on site; or escalate to relevant team for resolution within 2hrs
Submit weekly & monthly performance reports including VOC, market intelligent and initiatives for improvement, to Country Manager & CE Director
QUALIFICATIONS
Diploma or Bachelors’ Degree in: Business administration, CT and Public relations
CS certification
Experience in retention/Churn team in Telecom/lCT Customer Life cycle management
Effective verbal communication skills including grammar and tone
Customer Life cycle management
How to Apply :
Apply to: recruitment@simbanet.co.tz
Deadline: 21st March 2025
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