The UN Refugee Agency
Human Resources Officer Job Vacancy at UNHCR
Staff Member / Affiliate Type
* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
Regular > Regular Assignment
Remote work accepted
Target Start Date
Job Posting End Date
November 28, 2023
Standard Job Description
Human Resources Officer
Organizational Setting and Work Relationships
The Human Resources Officer supports the UNHCR’s People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR’s Human Resources acts as a strategic partner to the organization enabling a people-centric culture.
The Human Resources Officer contributes to the development of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance. By translating operational needs into workforce action and individual development needs, the Human Resources Officer plays a critical role. The main areas of work of the Human Resources Officer include the implementation of HR policies, staff administration, workforce planning, recruitment, and talent development with inclusion, diversity and gender as a cross-cutting issue. S/he will also support the implementation of the staff health and counselling plans and in fostering an inclusive and respectful working environment. The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resource information confidential.
The Human Resources Officer is usually supervised by Head of Office, or Senior HR Officer in a Country Operation, or the most senior HR staff in a Regional Bureau. She/he supervises HR Professional and General Service staff.
The incumbent maintains a direct working relationship with a number of functions across the Division of Human Resources (DHR). For positions in Bureaux or Country Operations, the incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and Senior Staff counsellor for his/her region.
He/she also maintains contact and close cooperation with other UN agencies in the region or country and represent UNHCR in the working groups/task forces within country/regional UN inter-agency mechanisms.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
– Strategic workforce advice and operational support:
– Engage with management to understand priorities, and provide advice and solutions on all aspects of HR in line with delegated HR authorities.
– Support HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.
– Plan and implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks.
Assignments and Talent Acquisition:
– Manage the process of recruitment, assignment and reassignment of locally-recruited staff and affiliate workforce, ensuring compliance with UNHCR rules and procedures, and providing advice to managers where required.
– Set up and run (Regional) Assignments Committee.
– Conduct outreach campaigns to attract diverse applicants. Ensure proper consideration is given to all applicants without discrimination.
– Analyse, track and report on recruitment and assignments trends for management, including efforts to reach gender parity.
– Take a proactive approach to risk management in the areas of recruitment, ensuring the issues are identified, addressed and reported and, where appropriate, escalated.
Advice to managers and staff, and contribution to an inclusive work environment:
– Build dialog and outreach with staff to provide support with their queries; and also promote dialog between staff and management to help find solutions to HR-related issues.
– Be proactive in identifying issues, themes and patterns affecting the workforce’s health and welfare, including sexual harassment and abuse of authority.
– Ensure that on-boarding, induction, re-integration into the workplace and off-boarding support, is provided to colleagues; Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce’s rights and obligations.
HR policies and inter-agency:
– Enforce compliance with UNHCR’s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.
– Participate in a network among HR staff members in the region in order to harmonize implementation of HR policies and initiatives, collect field insights to inform the development of DHR policies and activities; identify and share HR best practices, also through contacts with other UN agencies.
Duty of Care:
– Contribute to establishing and maintaining a medical evacuation plan with senior management, Field safety and the Senior
– Medical Officer.
– Support the development and implementation of a Duty of Care strategy. Identify and assess issues related to duty of care including physical, mental health and safety of UNHCR’s workforce. Promote work/life balance and flexible working arrangements with managers and staff.
For positions in Regional Bureaux only:
– In the absence of a Senior Talent Development Officer in the Bureau:
– Implement a talent development and sourcing strategy for UNHCR workforce in the region, in line with UNHCR’s needs and staff members’ career planning.
– Equip HR teams and Managers in the region with skills on people management and tools related to talent development, career guidance and performance management.
– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Human Resources Management; Human Resource Development;
Personnel Administration; Business Administration; or other relevant field.
Certificates and/or Licenses
Relevant Job Experience
Experience working in Human Resources. Sound knowledge of general HR policies, processes and systems.
Proven ability to identify and implement successful business related HR interventions. Experience in some of the following areas: HR administration, workforce planning, recruitment, HR policy or talent development. Experience in HR information technology systems and tools. Experience in field humanitarian operations and/or emergency settings. Experience working with the United Nations. Experience working in a multi-cultural setting.
HR-Local mass recruitment
HR-Talent Development and Nurturing
HR-Coordination and Oversight of Workforce Mobility
HR-HR data and people analytics
HR-Employee Relationship Management
SO-Critical Thinking and problem solving
HR-HR Business Partnering
HR-Inclusion, Diversity and Gender strategy design and implementation
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Human Resources Officer Job Vacancy at UNHCR
Desired Candidate Profile
The Human Resources Officer shall have sound knowledge of the UN staff rules and regulations and experience guiding senior managers and staff on rules and policies in addition to innovative ways for rules implementation in a simple and human-centric fashion. S/He shall have experience in staffing revisions, vacancy management, personnel administration, staff well-being, and career development. S/He shall have practical experience in staff reduction and expansion in addition to emergency response. S/He shall have experience in East Africa context, and previous experience in Tanzania is highly desirable.
The Human Resources Officer will be expected to lead the HR Unit while maintaining direct technical supervision for the field. S/he is expected to maintain strong relationships with other UN Agencies and external stakeholders. S/he should have strong knowledge in managing affiliates in addition to regulars (internationals and nationals). S/He should have practical experience developing internal SOPs, roadmaps, and other internal guidance material for management and staff. S/He should have practical experience preparing staffing statistics, dealing with numbers/excel sheets, and preparing visual aids whenever necessary. S/He will be expected to have knowledge and experience in resource allocations and budget monitoring mechanisms. S/He will be expected to have good knowledge and experience in dealing with Medical Insurance Plan matters (i.e., MOUs, bills, hardships, aged bills, etc.…). S/He will be expected to develop an internal development plan for the HR national staff and work on building their capacities. S/He should have vital networking with UNHCR stakeholders (Internal Units, RB, PAS, PMU, GLDC, and DHR). S/He should have a pleasant personality with a human-centric approach and always be solution-oriented to support staff and management. S/he is required to have excellent organizational skills in addition to solid interpersonal and diplomatic skills, excellent communication and drafting skills. The Human Resources Officer is expected to be close to staff and develop training that capacitates their career growth.
Regarding systems, the Human Resources Officer should have strong knowledge in COMPASS, Workday, OHI, and Cloud ERP in addition to Microsoft Office Applications knowledge and knowledge in technological applications for higher efficiency and work quality.
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations
Nature of Position
The Tanzania Operation, in terms of staffing, is expected to have 261 positions for management. The HR in Tanzania Operation consists of 5 staff in the Dar es Salaam Country Office (2 international, 1 P3 Human Resources Officer, 1 P2 Associate HR Officer, 3 nationals; 2 GS6s HR Associate and 1 GS5 Snr HR Assistant), and 3 national staff at the Field Officer (2 GS6s HR Associate one in Kibondo and the other in Kasulu in addition to 1 GS5 Snr HR Assistant in Kasulu).
The Human Resources Officer leads the Unit in Dar es Salaam and maintains direct technical oversight for the Field national staff.
The Human Resources Officer will be expected to lead the HR Unit while maintaining direct technical supervision for the field. S/he is expected to maintain strong relationships with other UN Agencies and external stakeholders.
The Human Resources Officer will report directly to the Representative.
Living and Working Conditions
Dar es Salaam is the major city of the United Republic of Tanzania where the Representation office is situated. The location of the Representation Office is in Masaki, Rufiji Street, and Off Haile Selassie Road. Most international staff members live in the seaside neighborhoods of Masaki and Oyster Bay, and to a lesser extent in Msasani and Mikocheni all of which cluster in and around a peninsula to the north of the city Centre. Masaki and Oyster Bay share the advantages of having a good concentration of internationally-oriented housing and amenities including shops, schools and medical facilities; all are comparatively secure, and of course, enjoy the benefit of being close to the sea. The cost of living is considered high.
Security Conditions: The duty station can be described as relatively safe with a stable political environment. However, caution should be exercised when walking in the dark.
Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Human Resource Development, Bachelor of Arts (BA): Human Resources Management, Bachelor of Arts (BA): Personnel Administration
Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration
UNHCR Salary Calculator
Add. 1 to Bi-annual Compendium 2023 – Part B
This position doesn’t require a functional clearance
Check Out: The Top 13 Modern CV Secrets
To apply for this job please visit unhcr.wd3.myworkdayjobs.com.