Receptionist Job Vacancy at Exim Bank Tanzania

Receptionist Job Vacancy at Exim Bank Tanzania.

POSITION: Receptionist
JOB GRADE:  BO II
NO POSTS: 1
DEPARTMENT: Retail Banking – Customer Service
REPORTING TO: Assistant Manager Customer Service
LOCATION: Assistant Manager Customer Service

HOURS OF WORK: 8am – 5pm Monday to Friday.Additional hours as required by workload.

1. PURPOSE OF JOB:

Receptionist involves managing consumer, visitors and calls in a professional and efficient manner. The receptionist has to perform various clerical duties, which support in the presentation and operation of a professional organization. EXIM Bank receptionist is responsible to assist customers in smooth and efficient manner to adhere to all protocol in line with EXIM Bank goals, strategy, and values.

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2. PRINCIPAL ACCOUNTABILITIES:

• Answering telephone calls, direct screen calls taking and relaying messages
• Providing information to callers, greeting person entering the organization and directing individuals to correct destination
• Dealing with queries or requests from customers and public
• Preparing letters and documents, receiving, and sorting out deliveries
• Scheduling appointments, organizing meetings, maintaining appointments diary either electronically or manually
• Sound judgmental powers: ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
• Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
• Quality management- look for means of improving as well as promoting quality
• Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as
welcome feedback, contribute to building team spirit, aid others to succeed
• Flexibility of working on shift
• Other duties as assigned

3. COMPETENCIES:

• Good social skills
• A sound knowledge of telephone etiquette
• Verbal and written communication skills
• listening skills, problem analysis and problem solving, customer service orientation
• Organizational skills, attention to detail, judgment, adaptability, teamwork, stress tolerance, resilience. Persuasiveness, problem solving, adapt ability, tenacious, negotiation skills, high energy level

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4. QUALIFICATION AND SKILLS:

• Diploma/ Degree or equivalent
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Knowledge of sales principles and methods, proven track record in sales

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