About the job

RETAIL BANKING PRODUCT CHAMPION

JOB PURPOSE

The Retail Banking Product Specialist is primarily responsible:

  • Drive business growth of the assigned Retail Product(s) covering all MHB Branches
  • Play the role of Product Champion for all Relationship Officers of MHB Branches
  • Develop, expand and maintain a portfolio of Retail Customers to achieve set budgets within overall bank objectives.
  • Develop and launch new retail banking products addressing the market gap.
  • Manage and maintain the entire Retail Customers portfolio of all Branches in numbers and value.
  • Design, plan and formulate strategies for Retail Banking Department to achieve business goals.
  • Ensure effective coordination with the Branches to boost up Retail client base.

SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES

  • Overall, in charge of all Retail customers portfolios (as Product Champion), managing and maintaining the entire MHB Retail Customers portfolio of all Branches.
  • Manage a portfolio of Retail customers, focusing on increasing product penetration, profitability, and customer satisfaction.
  • Assessing portfolio at risk, minimizing NPA, and maintaining the quality Retail customers portfolio.
  • Recruiting new Companies for consumer lending
  • Minimize non-performing assets by proactively following up according to the banks credit policies and procedures on unpaid arrears and excesses.
  • Managing and guiding all Retail Relationship Officers and DSAs to ensure a sound Retail Customer portfolio.
  • Receiving, Appraising, and recommending all Retail customers’ credit proposals to the Head of SMEs and Retail.
  • Work hand-in-hand with Relationship Officers to grow and maintain Retail Customers portfolios.
  • Preparing weekly sales performance and business pipeline reports across all product ranges in the Retail unit.
  • Prepare weekly reports based on the sales activities, achievements, and planning for corrective actions in case of variances.
  • Analyse and monitor the variance reports and advise accordingly.
  • Monitoring of the risk and debt collection.
  • Develop, maintain and expand relationships with Retail Customers, to attain good quality asset book.
  • Undertake other associated tasks/duties relating to your role as Retail Banking Product Champion

KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND

A: Required Qualifications

  • Bachelor’s degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
  • MBA will be an added advantage

B: Required Experience:

  • Management skills and Excellent customer service capabilities
  • Negotiations and conflict resolution skills
  • Documentation and process management skills
  • Strong leadership with quick decision-making and management skills
  • Sufficient knowledge and understanding of the market
  • Team building & conflict management
  • Knowledge on credit risk and process
  • Knowledge of all relevant banking policies, processes, procedures, prudential guidelines and guidance to consistently achieve required compliance standard or benchmark
  • Interpret, analyze and evaluate data received from multiple sources of information
  • Excellent planning, organization and execution skills
  • Product knowledge
  • Good communication and presentation skills.
  • Able to share valuable and understandable information on products and services.

C: Required knowledge and skills

  • Attention to detail with the ability to prioritize, work under tight deadlines, and deliver quality results.
  • Strong leadership and management skills.
  • Strong analytical, excellent written /verbal communication, interpersonal, and relationship-building skills.
  • Strong computer skills (Adobe Design Standard, Word, Excel, PowerPoint, web design and maintenance, etc.)
  • Strong networking and problem-solving skills
  • Excellent communication and organizational skills (both written and spoken) in English and Swahili. Skills Good communication and presentation skills.
  • Share valuable and understandable information on products and services.
  • Ensure compliance with credit and regulatory guidelines.
  • Being able to come up with solutions to product complaints received.