Senior Safari Operations Assistant Job Vacancy at Asilia lodges and Camps LTD

COMPANY NAME:       ASILIA LODGES AND CAMPS LTD
POSITION: SENIOR SAFARI OPERATIONS ASSISTANT
DEPARTMENT: SAFARI OPERATIONS
REPORTING TO: SAFARI OPERATIONS MANAGER

At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact.

We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

As a Safari Operations Assistant, your roles are vital in perpetuating our company’s aims, goals, and objectives!

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities.  WE BELIEVE IN BETTER!!

SCOPE AND PURPOSE OF THE JOB:

To reconfirm safari and to communicate between office and guide before, during and after safari to ensure guests have a memorable stay.

DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS

                Daily Duties

• Capture and input guest feedback into the Guest Revu system to monitor and enhance the overall safari experience.

• Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise.

• Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.

• Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution of transportation services for a greater guest satisfaction.

• Manage and reconcile fuel usage for safari vehicles, maintaining accurate records and ensuring efficient fuel management.

• Book 3rd Party Vehicles when necessary

• Book All the lunch boxes request to 3rd Party for Full Board Guest.

• Working on Reconciliation of the vehicle days, with Finance Team

• Preparing of Invoice and Safari Ops Report to Management.

• Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.

Requirements
• Diploma in Tourism or any other related field
• Proven work experience (at least 5 years’ experience).
• Familiarity with Computer Applications and programs
• Able to work into multi-cultural environment.
• Strong multi-tasking skills.
• Excellent organizational skills.
• Commitment to a high level of customer service.
• Ability to handle sensitive matters with efficiency and discretion.
• Must be able to speak English fluently, other languages an advantage.
Essential Skills
1. Trustworthiness:
• Strong sense of integrity, ensuring trustworthiness in all professional dealings.
2. Ability to Work Under Pressure:
• Demonstrated ability to thrive under pressure and meet deadlines, ensuring timely completion of tasks.
3. Clear Communication Skills:
• Excellent communication skills with an emphasis on providing clear, timely, and candid information.
4. Independent Worker with Problem-Solving Attitude:
• Proven ability to work independently with minimal supervision, coupled with a proactive problem-solving attitude.
5. Computer Literacy:
• Proficient in computer literacy to effectively operate and navigate online management systems.
6. Faultless Administration Skills:
• Impeccable administration skills, ensuring accuracy and efficiency in all procedures.

APPLICATION:
If you meet the requirements and are interested in this exciting opportunity, please submit your application and resume in a single PDF document by May 15th , 2024, to devotha@asiliaafrica.com
Kindly label your application with the heading ‘APPLICATION FOR SENIOR SAFARI OPERATIONS ASSISTANT ‘ for proper consideration.

Only shortlisted candidates will be contacted.
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