You will be responsible for the daily management of the Front Office and GEX department ensuring brand standards are adhered to, whilst leading the team to deliver a professional, courteous and friendly service to all our guests. Ensuring the achievement of financial and quality objectives, a friendly work environment, continuous learning & development of your team members according to the brand standards. Continuous follow up to ensure the customer satisfaction as well as coordination with the rest of departments within the hotel

  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash handling, check-cashing, and credit policies.
  • Participate in the preparation of their department’s budget according to the set guidelines.
  • Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner.
  • Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
  • Participate in the preparation of projections by providing information on their department.
  • Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
  • Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
  • Conduct their team’s performance reviews.
  • Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period.
  • Ideally with a university degree or equivalent.
  • Previous & successful experience of not less than 5 years in similar role.
  • Knowledge of Opera
  • Experience in Guest Experience
  • Good operational, administrative and interpersonal skills are a must.
  • English knowledge is a must Ability to inspire, lead and manage a team by example.
  • You are passionate about your job and are flexible

How to Apply:

To submit your application, please follow the link provided below.

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