Operations Coordinator Job at Beach & Safari Holidays, Zanzibar

Operations Coordinator

Location: Marumbi, Zanzibar

Employment Type: Full-time

About the Role

We are seeking an organized, detail-oriented professional with a passion for creating smooth guest experiences. As our Operations Coordinator, you will be at the heart of our daily operations, ensuring that transfers, excursions, and schedules run seamlessly. You will serve as the crucial link between drivers, guides, and the sales team, all while maintaining a high level of guest satisfaction.

Key Responsibilities

• Supervise morning transfers, excursions, and airport operations.
• Monitor driver punctuality and schedule adherence.
• Manage and update the daily transfer list (Taxlist).
• Handle guest complaints efficiently and with care.
• Report all incidents related to guests, operations, and vehicles.
• Oversee excursion logistics, expenses, and guide communications.
• Collaborate with accountants on operational costs.
• Maintain strong communication across all teams.
• Submit a monthly operational report to management.

What We’re Looking For

• Skills:
  • Strong leadership and planning skills.
  • Excellent communication and problem-solving abilities.
  • The ability to manage multiple operational tasks efficiently.

Your Success Will Be Measured By:

• The quick and effective resolution of complaints.
• Guest satisfaction scores.
• Smooth, efficient operations.
• Accurate reporting and documentation.

Application Instructions

If you are ready to take on a dynamic role in a fast-paced hospitality environment, please submit your application to careers@beachsafari.com