Website KCB Bank
KCB Bank
KEY RESPONSIBILITIES:
- Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
- Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
- Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
- Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
- Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
- Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional –
| Particulars | Detail | Specific Field or Qualitifaction | Need Type[1] |
| Education | Bachelors Degree | Bachelor Degree from any recognized institution | RQ |
| Professional Qualifications | NBAA, CPA (T), ACCA | ES | |
| Masters Degree | Business Related | AA |
- Experience – ….Years
| Total Minimum No of Years Experience Required | 5 |
[1] Need Types are : RQ = Required, AA = Added Advantage
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