Key Responsibilities

  • Provide timely and professional support to merchants through email, chat, and phone.
  • Assist merchants with onboarding, training, and platform navigation to ensure smooth adoption.
  • Troubleshoot and resolve platform-related issues efficiently.
  • Gather merchant feedback and collaborate with product and tech teams for continuous improvement.
  • Maintain accurate records of interactions using CRM tools and track merchant success metrics.

Qualifications & Experience:

  • Diploma or Bachelor’s Degree in Business Administration, Communications, or related field.
  • Minimum of 3 years’ experience in customer service or merchant support, preferably in a B2B, E- Commerce, or Digital Platform environment.
  • Experience using HubSpot CRM, Intercom, Zendesk, or Salesforce Service Cloud. Excellent communication, interpersonal, and problem-solving skills. Strong understanding of digital platforms and merchant operations.
  • Customer-focused mindset with the ability to empathize and build trust with clients.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

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