Job Purpose Statement

To process trade services transactions (Guarantees, Letters of Credit, Documentary collection, Invoice/Bills/cheque Discounting, etc) and swift transactions, in accordance with the customer instructions, applicable operational processes and procedures laid down by the bank, agreed Service Level Agreements and in full compliance with KYC/AML and within Internal trade guidelines.

Key Accountabilities (Duties and Responsibilities)

Financial

% Weighting (to add up to 100%): 20

Output

  • Adhere to trade operations procedures & policies to avoid operational losses, errors, omissions, penalties, etc.
  • Ensure completeness of collection of revenue trade services transactions.
  • Product support and risk monitoring on trade operations.
  • Ensure effective incidents reporting on lapses & closure as recommended by risk to avoid any exposure within trade operations.

Internal Business Processes

% Weighting (to add up to 100%): 40

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Output

  • Originates all core banking systems (T24) data input for trade services transactions.
  • To ensure trade transactions are accurately processed in line with the customers’ instructions and according to the bank’s processes and procedures.
  • Keep accurate and complete records/files for all transactions by filing daily and ensuring safe custody of the same.
  • Spool system reports daily to address expiries, renewal, swift notifications and other system monitoring requirements.
  • Ensure that commissions for all trade transactions are set in the system to collect as per the bank tariff
  • To ensure AML guidelines, processes and policies are adhered to and that suspicious transactions are detected and reported.
  • To reconcile relevant accounts pertaining to trade services, take appropriate corrective action and escalate where necessary. Ensure that there are no outstanding items over 7 days without supporting approval
  • Ensure trade documents are documents are scrutinized for error before processing.

Customer

% Weighting (to add up to 100%): 25

Output

  • Address and attend to any queries raised by customers both external and internal.
  • Prompt attendance to customers coming to the department and answer any queries raised.
  • Ensure no customer complaints arising from delays in processing of trade instructions or non-delivery of service.
  • Ensure that set customer experience standards are adhered to.

Learning and Growth

% Weighting (to add up to 100%): 15

Output

  • Read and attest to published policies and procedures
  • Always avail oneself for competency improvements through coaching and training as appropriately scheduled.
  • Identify and relay own training needs to the line manager for capturing in the annual training plan and subsequent implementation

Job Dimensions

Reporting Relationships: Jobs That Report to This Position Directly and Indirectly

Direct Reports: NIL

Indirect Reports: NIL

Stakeholder Management: Key Stakeholders That the Position Holder Will Need to Liaise/Work With to Be Successful in This Role

Internal

  • Cedit
  • Audit legal & Compliance
  • Customer Experience
  • Corporate & Retail Business Teams

External

  • Off shore banks
  • Local banks
  • Regalatory bodies (Central Bank & URA)
  • NCBA Group Trade Team
  • NCBA Group Correspodence Banking ( FI)