Full Time
Dar es salaam
Posted 4 days ago

Website NCBA Bank

NCBA Bank

Job Title:Senior Relationship Manager – Corporate Banking

Senior Relationship Manager – Corporate Banking

Reports To:

Head, Corporate Banking

Unit / Department:

Corporate Banking

Job Purpose:

Manage a portfolio of corporate customers, serving as their primary point of contact and financial advisor. Prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned portfolio in line with the Bank’s strategy.

Key responsibilities include:

Developing and implementing account plans for the assigned portfolio target market.
Structuring and selling solutions that address customer needs.
Driving customer acquisition, satisfaction, growth, and retention.
Managing assigned staff for guidance and daily supervision.
Assisting the Head of Corporate Banking on assigned tasks/responsibilities.
Collaborating with key stakeholders within the bank to ensure deliverables are met.
Engaging Client Service Managers and other support functions to ensure customer excellence.

Key Accountabilities:

1. Departmental Objectives (Financials):

Achieve portfolio’s annual financial targets (P&L and balance sheet).
Balance Sheet Growth.
Profitability: PBT.
Implement portfolio growth strategies translated into performance scorecards delivering revenue, profitability, and market share objectives.
Maintain PAR within set limits; NPL < 5%.
Aggressively manage PAR within the first 30 days to minimize NPL conversion.

2. Risk & Controls:

Adhere to approved policies and procedures and provide feedback for improvements.
Close audit issues within the quarter of identification or within agreed time frames.
Ensure nil repeat findings.
Achieve 100% SLA adherence and adherence to turnaround times.

3. Customer Experience:

Drive customer satisfaction and grow relationships with existing and potential customers.
Identify business development opportunities and guide product development.
Maintain accurate real-time CRM data.
Monitor customer satisfaction metrics: Net Promoter Score (NPS), CSI/RSI.

4. People & Culture:

Deliver performance objectives and manage personal learning and development.
Maintain and update own development plan.
Achieve personal competency score.

Job Dimensions:

Reporting Relationships:

Direct Reports: N/A
Indirect Reports: Relationship Managers or Account Relationship Officers may be assigned for supervision.

Stakeholder Management:

Internal: All bank departments
External: Corporate banking customers, financial institutions, industry players, government entities, regulators

Decision-Making Authority / Mandates / Constraints:

Determine pricing structures and negotiation parameters.
Recommend product offerings for the portfolio.
Serve as escalation point to sustain value-add customer relationships.

Work Cycle & Impact:

Operates on an annual cycle.

Ideal Job Specifications:

Academic:

Bachelor’s degree from a recognized accredited university.

Professional Experience:

Minimum 5 years in Corporate Banking and Relationship Management within a banking or financial institution.
Proven track record of achieving portfolio financial growth.
Experience in banking products, operations, and customer experience is highly desirable.
Knowledge of local banking industry, products, services, and regulations.
Understanding of commercial banking regulations and practices.

Ideal Job Competencies:

Technical Competencies:

Banking:

Broad-based operational knowledge of banking.
Certification in multiple banking areas or support services.
Acts as a reference point and mentor for customers, colleagues, and partners.

Leadership:

Exercises self-leadership, delivering work in line with professional and technical standards.
Integrates contrasting information to present compelling solutions.
Adheres to company values and policies.
Supervises team members as assigned.

Customer Management:

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Develops value-adding solutions from different product offerings.
Socializes and sells solutions to stakeholders.
Closes sales and monitors realization of value for clients and the bank.

Behavioural Competencies:

Emotional Intelligence: Self-aware, manages emotions, and maintains self-control.
Social & Cross-cultural Awareness: Interacts ethically and respectfully across social and cultural environments.
Agility: Adapts plans, methods, or goals in light of new information; ready to act on opportunities.

How to Apply:

To submit your application, please follow the link provided below.

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