Batch Processing Administrator Job Vacancy at NMB Bank PLC

• Handle incoming queries related to EOD from branches and head office and escalate to level 2 if there is a complex case.
• Actively run EOD batch and ensure that it is completed within 2- 4 hours.
• Immediately escalate any incident in EOD process to second level support team available on call.
• Ensure that the core banking system users are allowed to login to the system by activating the login time level 30 minutes before branches or business open for a day.
• Restrict access to the system to avoid users to login in disallowed time to avoid fraud.
• Go the extra mile to resolve incidents related to EOD and all issues which need to be resolved by 3rd level support to be logged in my oracle Support portal.
• Ensure the CBS Application is refreshed to improve the system performance before allowing all users to login.
• Throughout the EOD process, they maintain detailed records of EOD incidents in a special knowledge base tool.
• Support department – wide operations by creating, editing, and maintaining IT documents. This can include Frequently Asked Questions (FAQs) documents for users that detail common issues and how to resolve them without opening a service desk or My oracle support (MOS) ticket.
• Submission of End of Day/End of Month /End of Year reports immediately after the process is completed.

• In-depth knowledge of the bank operations, procedures and systems
• Ability to absorb and retain information quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation
• Ability to fast type and submission of EOD batches.
• Excellent written and spoken communication skills
• Substantial experience in IT support to customers
• Problem Solving skills
• Must be attentive to details.
• Time Management skills and should be able to set priorities when handling multiple cases.
• Team collaboration skills – routinely work with other IT personnel to resolve user issues.
• Excellent technical and computer skills

Batch Processing Administrator Job Vacancy at NMB Bank PLC

• Bachelor’s degree or its equivalent in Computer Science or related disciplines from a recognized institution.
• At least 2 years working experience in banking specifically in batch processingNMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer