IT First Line Support Officer Job Vacancy at ENGIE Energy Access (Africa)

IT First Line Support Officer Job Vacancy at ENGIE Energy Access (Africa)

About the job

Job Title: First Line Support

Department: Finance & Admin

Reporting Line: IT Manager

Location: Arusha, Tanzania.

Job Grade: 12

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission

First Line Support Officer is responsible to provide first line (helpdesk) technical support to customers, assisting them with hardware and software problems via phone, helpdesk or onsite.

Responsibilities

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Record activities, solutions, and other responses to request for service.
• Assist in maintaining inventory records and documentation for equipment.
• Develop and provide user training for basic hardware and software use.
• Provide backup technical support for network including router, firewall, and wireless access point.
• Provide support and training to contractors on mobile applications
• Maintains open communication and positive working relationship with staff.
• Maintain IT inventory on the IT inventory software.
• Conduct regular checkups on devices.
• Undertake any other related duties as assigned by the line management from time to time

Knowledge and skills

• Conduct regular checkups on devices.
• Computer literacy, particularly good working knowledge of Microsoft Office Suite/365 Office Apps
• Software installation
• Hardware setup
• Computer repair and troubleshooting

Experience:

• Relevant First Line/Helpdesk Support experience
• 1 year experience working in IT role(s)
• Strong knowledge of Microsoft-based Operating Systems (OS) with emphasis on Windows desktop technologies (Windows 10)
• Basic networking experience

IT First Line Support Officer Job Vacancy at ENGIE Energy Access (Africa)

• A Diploma or Degree in Computer Science, Information Technology, or any other related field.

Language(s):

• English
• Kiswahili

Technology:

• Experience in and good working knowledge of Microsoft Office Suite/365 Office Apps

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!