Duties and Responsibilities

  •  Daily agent network management, including calls to agents, interface for sales operations, reconciliation and commercial
  •  Agent engagement through performance data from sales operations, collecting field feedback from agents, and overseeing the resolution of open agent tickets.
  •  Ensure the flow of agent-related information upwards and downwards.
  •  Ensure the daily reporting and escalation of all agent’s issues collected by the agent care officers to the TSMs and TLs
  •  Ensure the tracking and reporting of all agent care activities conducted
  •  Coordinate PJPs (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) by the agent care officers, leading the process to clean up the database
  •  Ensure that the team is conducting daily agent training and mentoring of agents through calls
  •  Ensure Agent quality and recruitment checklist by the agent care officers
  •  Support sales target
  •  Daily/Weekly feedback report to Tl, TSM, Country lead

Skills and Experience

  •  Bachelor’s degree in arts, business, environmental science, project Management or a related field.
  •  A minimum of 3 years of experience in sales support, preferably in the clean cooking industry, solar or related environmental sectors.
  •  Effective communicator
  •  Efficient planner and collaborator
  •  Behave Ethically: Understand ethical behaviour and business practices and ensure that your behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
  •  Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  •  Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
  •  Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  •  Lead: Positively influence others to achieve results that are in the organization’s best interest.
  •  Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interests.
  •  Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  •  Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  •  Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).