Alternative Digital Channels Officer Job Vacancy at Exim Bank Tanzania

Job Description

To implement the bank’s alternative channels strategy with a specific focus on cards (Prepaid & Debit), mobile banking and Internet banking in coordination with the branches network to increase registration/adoption and usage.

Roles & Responsibilities

Research, analyze, propose, and implement solutions for all three products (Mobile banking, cards & Internet banking by working with product development teams

Negotiate and maintain cooperation and partnership agreements with service providers, card schemes, and other financial institutions.

Establish and achieve annual sales and activity targets for all three products in line with the marketing plan.

Build, maintain, and improve efficient and user-friendly services on all three product platforms (Process Improvement).

Measure and analyze customer satisfaction feedback by regularly working with the Contact center team on research activity and responding appropriately.

Responsible for effective enterprise-wide dissemination of knowledge of the three products.

Managing the service quality within cross-functional departments (delivery time, knowledge, friendliness, efficiency, transparency).

Prepare, agree and be responsible for all components of the budget for Cards (Prepaid & Debit), Mobile banking & Internet banking.

Engage with branch network to grow the portfolio, coordinating with partners and driving activation programs for respective card portfolios, mobile banking & internet banking.

Develop, analyze, and interpret product-related MIS reports and act as appropriate.

Monitor industry trends and evaluate both financial institutions and non-traditional competitor practices and pricing.

Ensure that all activities are aligned with Exim’s retail strategy and segmentation rules.

Value management for all three product marketing activities (Acquisition costs, Break Even, Pay Back).

Managing by standards (process design, reports, P&L, calculations, concepts, etc.).

QUALIFICATION AND EXPERIENCE REQUIRED

Professional certificates (Bachelor ‘s degree or its equivalent in Finance, Business Administration, or related field from a recognized institution).

At least 3 – 5 years of work experience in the Insurance Industry with a key focus on Alternative Channels.

Excellent knowledge of insurance products and processes, regulatory requirements as well as the ability to drive business performance and revenues.

Good understanding of customer segmentation and needs as well as an in-depth knowledge of distribution channel strategies.

Visible excellent communication (written and verbal) and negotiation skills.

Demonstrated integrity and ethical standards.

How to Apply :

Please follow the link below.

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