To operate as the first point of contact and provide an exceptional level of service to Personal Banking (PB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes.

Qualifications

Minimum Qualifications
Type of Qualification: Bachelor Degree in Business Administration, Commerce, Finance etc
Field of Study: Not applicable

Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Additional Information

Behavioral Competencies:

  • Adopting Practical Approaches
  • Embracing Change
  • Examining Information
  • Following Procedures
  • Generating Ideas
  • Interacting with People
  • Producing Output
  • Seizing Opportunities
  • Team Working
  • Thinking Positively
  • Understanding People
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Contact Centre Customer Relationship Management
  • Difficult Calls Management
  • Query Resolution
  • Telephone Caller Handling
  • Verbal Communication