Banks & IMT Lead Job Vacancy at Airtel Tanzania PLC

Airtel Tanzania PLC wishes to recruit for a Banks & IMT Lead. The role reports to the Head of Products and Partnerships in Airtel Money Department. The Incumbent will be responsible for developing and managing the Airtel Money Loans, Savings, and Insurance business portfolios creation of innovative products in these business portfolios through meaning full partnerships to drive value to the Airtel customer.

The Role Holder duties will include but not limited to:

1▪ Airtel Money Client relationship management in the assigned segments and client base

• Identify all existing clients in the assigned segment
• Maintain an up-to-date client database of all clients in the assigned segment
• Be fully responsible for client usage and retention in the assigned segment
• Have a comprehensive understanding of all client’s business processes and needs to propose the best airtel money business solutions for each client
• Own and maintain the client relationship with Airtel Money to ensure optimization of the business opportunity for Airtel money with the client
• Be the first point of escalation for all client queries and support requests in the assigned segment
• Own and track all client queries and support requests and escalations in the assigned segment till they are resolved satisfactorily and communicate nature of resolution to the client.
• Manage all communications, client engagements and meetings with clients in the assigned segment.

2.Drive key commercial KPIs and results in the loans, Savings and Insurance portfolios;

• Ensure growth of product adoption by driving usage, growth of unique users, value transacted and revenue in the assigned portfolios.
• Identify the airtel money products consumed by the existing client base in the assigned segment and ensure optimal usage of the said products to maximize revenue. • Identify cross selling and up selling opportunities in the assigned client base to maximize revenue generated from the existing base.
• Monitor consumption and revenue growth trends so as to inform the business revenue growth plan for assigned segment.
• Conduct Daily, weekly, Monthly reviews to track and monitor performance against business targets.
• Implement any remedial/ corrective actions in case of any revenue performance shortfalls.
• Coordinate with Usage & Retention team to develop initiatives to increase usage of corporate business products and services in assigned segment

3.Manage the acquisition of new business opportunities.

• Numerically grow the existing client base in the assigned segment to meet business expectations.
• Identify and engage new and prospective business partners to consume Airtel money collections, bulk payments, bill payments and agency services in the assigned segment • Understand new client’s business needs and recommend the most appropriate airtel money solutions and products.
• Manage end to end the new client onboarding process that includes acquisition, product design, development and acceptance, testing, contracting, client training, product usage and retention.

4.Manage the product development road map for assigned segment

• Work with the clients and carry out market research on new product innovations and recommend revenue and customer experience impacting products and services in the assigned segment
• Develop initiatives, products and solutions to materialize business and revenue growth in the assigned segment
• Develop business cases to enhance new product development within the assigned segment and Airtel Money as a whole
• Work with IT in prioritization of products and services to be developed • Coordinate with Group Airtel Money for support and customization of products that address segment /market needs.
• Develop Project Plans for new products and manage the plans to Go Live stage
• Coordinate the new products & Services life cycle
• Monitor and evaluate the products & services performance after roll out

5.Ensure retention of existing client base in the assigned segment.

• Ensure client churn is maintained bellow the acceptable thresh as per business plan.
• Identify potential churn, and clients likely to churn, and develop and implement churn management plans
• Develop and oversee implementation of product training Plan across the assigned base
• Ensure clients likely to churn are brought to the attention of management
• Develop training content used to roll out customer engagement in the market
• Developing product guides, reference guides and other relevant documentation.

6.Reporting and Other Duties

• Prepare timely management reports highlighting performance against set business KRAs
• Maintain clear commercial reports, and product trackers.
• Produce and deliver required reports for the business on demand.
• Other duties as may be assigned by the line manager from time to time

Academic and Qualifications and Experience:

• Bachelor’s in business administration, Marketing, Finance, Business, Commerce Administration or Equivalent
• 5-year experience in relationship management and product development and marketing preferably from Banking and Insurance Industries
• Able to handle , prioritize, multiple project simultaneously
• Able to operate as matrix manager in coordinating people and technical resources from

multiple areas of the company

• Business awareness
• Strong analytical skills and problem-solving skills
• Excellent planning skills
• High person standards and goal oriented
• Excellent interpersonal skills
• Excellent and effective communication skills, both orally and in writing

Competencies and Behavior:

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric

Only shortlisted candidates will be contacted.

We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need