Website Benter Group Limited
Benter Group Limited delivers cost effective, scalable mobile technology solutions to help companies, organization and individuals to engage and interact with their customer efficiently with a personalized touch and improve end user experience
Call Center Agent Job Vacancy at Benter Group Limited, Arusha
Call Center Agent Position at Benter Group
PLACE OF WORK: ARUSHA TANZANIA
Job Description The Call Center Agent role at Benter Group involves engaging with customers to provide exceptional service and support. Key responsibilities include:
- Handling inbound and outbound calls to manage customer inquiries, resolve issues, and provide information about products or services.
- Offering customer support by assisting with concerns, troubleshooting problems, and ensuring customer satisfaction.
- Performing data entry and documentation by recording accurate information into databases and maintaining detailed records of interactions.
- Conducting follow-ups on customer inquiries that are not immediately resolved to ensure timely resolution.
- Adhering to company scripts and protocols to deliver consistent service.
Qualifications To be considered for the Call Center Agent position, candidates must meet the following requirements:
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- A high school degree or equivalent.
- Experience working in a call center or customer-support role.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
Application Process Interested candidates should send their CV to recruitment@bentergroup.co.tz. The application deadline is September 22, 2025.
Madeni App: Mfumo Bora wa Kudai Madeni Uliotamadal na Kujitegemea (Automatiki)
To apply for this job email your details to recruitment@bentergroup.co.tz