Claims Manager Job Vacancy at NMB Bank PLC

• Responsible for all claims, processes, and procedures for both general and life insurance products.
• Manage claim payments as per agreed timelines and attend all customer complaints within the agreed timelines.
• Safe guide the bank and clients’ interests by ensure all valid claims are paid. He/she has to ensure timely payment of all insurance claims with banks’ interest both on embedded and stand alone, and process Faraja claims.

• Responsible for all life and general insurance claims
• Oversee the embedded life and general insurance claim portfolio
• Insurance claim management to ensure all claims are paid within agreed TAT
• Responsible for the claim procedures on all insurance products
• Supervise the claim team and manage the relationship with insurers claim teams
• Proactively identify claim issues and resolve them timely
• Manage relationship with customers, branch, and other stakeholders
• Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
• Co-ordinate training on claims
• Responsible for managing all the risks that may arise to the bank from claim management
• Responsible for development of quicker and safe ways of claim settlement
• Consolidate and prepare monthly reports on claim performance for each insurer
• Reconcile on claim paid against what was claimed in numbers and amount.

• A comprehensive knowledge on general insurance and life products
• Knowledge on banks products
• A good understanding of legislation related to banc assurance and channel delivery
• Greater understanding of product life cycle
• A comprehensive knowledge on insurance claims
• Strong analytical and numerical skills
• Good interpersonal and networking skills

Claims Manager Job Vacancy at NMB Bank PLC

• Bachelor’s degree or its equivalent in Insurance business or Risk management.
• A Master’s Degree/Postgraduate in risk management, insurance business or business fields will be an added advantage
• Any certification course or training in risk management and insurance business is an added advantage.
• A minimum of 5 years of working experience in insurance business with a reputable company.
• Minimum of 3 years of working experience at a managerial role
• Underwriting and claims experience on insurance productsNMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer