Website Strategis Insurance Tanzania
We specialize in offering affordable, appropriate health & general insurance plans for the Tanzanian industry
Customer Service and Sales Point Executive (x1) Job Vacancy at Strategis Insurance Tanzania
EMPLOYMENT OPPORTUNITY
Position: Customer Service and Sales Point Executive (x1)
Expected appointment date: Immediately Division: Non Medical Insurance Department: Business Development Location: SALES POINT, ZANZIBAR
Job Purpose:
To develop and grow the business by driving a good relationship between Clients, Banks, Agents, and Brokers in a manner that ensures achievement of set business targets.
Description of core duties and responsibilities:
- Follow up on quotation to close business and to get feedback and share number of new business prospects on weekly basis.
- Share information that would help the company to establish new relationships with business partners so as to make sure it fully utilize their portfolios.
- Daily servicing of clients to nurture the relationship between the company and customers, making sure that there is no complaint.
- Ensures acceptable level of business retention (i.e. preservation of existing business) are maintained at all times; and any existing business lost due to unavoidable circumstances is replaced by other suitable accounts (over and above the new business acquisition target for year).
- Closely monitor customer service satisfaction to ensure renewals are not threatened; negotiates renewal terms well in advance, and send formal renewal confirmations to client before the renewal dates.
- Maintains, and regularly updates business progress report on weekly basis.
- Weekly visit to intermediaries to make sure that the relationship is cemented.
- Customer Service – Attend to direct customers who visit the office for inquiry and provide prompt attention and efficient service.
- Prepare a weekly reports as instructed and Submit to the Customer
Service and Sales Point Manager within the given deadlines.
General performance standards:
- Excellent communication skills both verbal and written.
- Excellent presentation skills.
- Good negotiation skills.
- Excellent interpersonal skills.
- Good listening skills.
- Ability to work under minimum supervision.
- Maintaining positive attitude and contribute towards quality work environment.
- Highly effective and efficient in meeting commitments and achieving results.
- Enthusiastic.
- Hard working person.
- Proficient in Micro Office Certified Programs: Micro Office Word, Microsoft Office Excel.
- Fluent in English language.
- Follow ups through effective communication.
- Proper advice to potential clients.
- Minimum qualifications and experience:
- Advanced diploma or bachelor degree in Insurance & Risks
Management.
- Computer Application Knowledge.
- At least two years work experience in Insurance Industry.
Key attributes:
- Strong team player, with the ability to work with colleagues at all levels.
- Good numerical skills and ability to absorb and understand detailed statistical data.
- High integrity.
Mode of Application:
All applications should have names of three official referees with their contact details. Applications accompanied by professionally prepared CVs, copies of all supporting documents along with a recent passport size photograph should be submitted not later than 22 August 2024 to the following address.
Head of Human Resource and Administration
Strategis Insurance Tanzania Limited
- O. Box 7893 Dar es Salaam, Tanzania
E-mail: hr@strategis.co.tz
Or delivered to:
Strategis Insurance Tanzania Limited
1st Floor, Masaki Ikon Building Plot no. 1520, Bains Avenue Masaki, Msasani
Peninsular
Note: Only shortlisted candidates will be contacted.
View: Free Downloadable Job Application / Cover Letter Sample