Helpful Jobs Vacancies in Tanzania

Helpful Jobs Vacancies in Tanzania

Daily Jobs & Opportunities | Fursa za Kazi na Ajira

  • Home
  • About
    • About Us
    • Privacy Policy
    • Contact Us
  • Jobs
  • Helpful Updates
  • Job Tips
  • Our Services
    • CV Writing Services
    • Job Application Support Services
    • Company Business Profile Writing Services
    • Graphic Design Services
    • Web Design/ Development Services
  • Jobs in Tanzania
  • Follow / Join Us
  • Results / Matokeo
  • Useful Links
  • Home
  • About
    • About Us
    • Privacy Policy
    • Contact Us
  • Jobs
  • Helpful Updates
  • Job Tips
  • Our Services
    • CV Writing Services
    • Job Application Support Services
    • Company Business Profile Writing Services
    • Graphic Design Services
    • Web Design/ Development Services
  • Jobs in Tanzania
  • Follow / Join Us
  • Results / Matokeo
  • Useful Links
Submit a Job
Skip to content (Press Enter)
  • Home
  • About
    • About Us
    • Privacy Policy
    • Contact Us
  • Jobs
  • Helpful Updates
  • Job Tips
  • Our Services
    • CV Writing Services
    • Job Application Support Services
    • Company Business Profile Writing Services
    • Graphic Design Services
    • Web Design/ Development Services
  • Jobs in Tanzania
  • Follow / Join Us
  • Results / Matokeo
  • Useful Links
Helpful Jobs Vacancies in Tanzania

Helpful Jobs Vacancies in Tanzania

Daily Jobs & Opportunities | Fursa za Kazi na Ajira

  • Home
  • About
    • About Us
    • Privacy Policy
    • Contact Us
  • Jobs
  • Helpful Updates
  • Job Tips
  • Our Services
    • CV Writing Services
    • Job Application Support Services
    • Company Business Profile Writing Services
    • Graphic Design Services
    • Web Design/ Development Services
  • Jobs in Tanzania
  • Follow / Join Us
  • Results / Matokeo
  • Useful Links
Submit a Job
Home>Customer Service Officer Job Vacancy at Viaservice Tanzania
Tap here for the Best Offers from Around the Web Today.

Customer Service Officer Job Vacancy at Viaservice Tanzania

Full Time
  • Full Time
  • Dar es Salaam
  • Posted 6 months ago
  • Applications have closed
Viaservice Tanzania

Website Viaservice Tanzania

The Viaservice Container Solution The industry’s solution to eliminate trade barriers of the container deposits

Customer Service Officer Job Vacancy at Viaservice Tanzania

General Description:

The overall responsibility of a Customer Service Officer is to manage and enhance customer experience by addressing inquiries, resolving issues, and ensuring satisfaction. The role acts as a primary point of contact, providing timely and effective support while building strong relationships with customers, managing customer feedback, collaborating with internal teams to deliver seamless solutions, and proactively working toward customer retention. By ensuring a positive and consistent experience, the Customer Service Officer plays a key role in fostering loyalty and contributing to the overall success of the business.

Roles And Responsibilities

  • Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.

  • Provide detailed information about the company’s products, pricing, and policies.

  • Address and resolve customer complaints and issues in a timely and professional manner.

  • Maintain accurate records of customer interactions and transactions in the CRM system.

  • Monitor customer accounts to ensure service needs are met and issues are proactively addressed.

  • Collaborate with internal teams to address and resolve customer concerns.

  • Conduct follow-ups with customers to ensure their satisfaction and gather feedback on services provided.

  • Identify trends in customer feedback to suggest improvements in the standard operating procedures for service delivery.

  • Assist in preparing reports on customer satisfaction and service performance metrics.

  • Promote company offerings, educate, and recommend additional services to customers when appropriate.

  • Handle any other duties as may be assigned.

Qualifications And Education Requirements

Required Education:

  • Minimum Diploma in Marketing, Business Administration, Customer Service or a related field.

Required Experience & Qualifications:

  • Minimum of 2 years of experience in a customer service role, preferably in a logistics or commercial environment.

  • Proficiency in MS Office and CRM software.

  • Strong understanding of customer relationship management principles.

  • Excellent communication, problem-solving, and interpersonal skills.

  • Ability to work in a fast-paced and dynamic environment.

Personal Attributes:

Tap here for the Best Offers from Around the Web Today.
  • Strong time management skills

  • Strong interpersonal skills

  • Self-motivated and customer-oriented.

  • Adaptable and capable of managing multiple tasks simultaneously.

  • Strong organizational skills with attention to detail.

  • High level of integrity and professionalism.

  • Goal-driven and deadline-focused.

How to Apply :

Send your cover letter and CV to info@viaservice-tz.com

Deadline; 20 January 2025

Recommended: Read our Job Tips Here to enhance your Application
See also: An Example of a Customer Service Job Application Letter
  • Explore More Customer Service / Experience Jobs Here
  • View More Business Administration Jobs Here
  • Explore More Jobs Opportunities in Dar es Salaam Here
Tap Here for Hundreds of More Job listings in Tanzania.
Best Offers from around the Globe !.
Tap here for the Best Offers from Around the Web Today.

IMPORTANT NOTE

Employment Seekers are advised to not entertain any requests for money / bribes from any source in the name of guaranteed interviews or placements with employers. Also don't be tricked into paying for Psychometric Tests by Smart Scammers. In Brief Do not Pay anyone , any money to get a Job, you will simply lose your money without getting anything in return!
  • Home
  • About
    • About Us
    • Privacy Policy
    • Contact Us
  • Jobs
  • Helpful Updates
  • Job Tips
  • Our Services
    • CV Writing Services
    • Job Application Support Services
    • Company Business Profile Writing Services
    • Graphic Design Services
    • Web Design/ Development Services
  • Jobs in Tanzania
  • Follow / Join Us
  • Results / Matokeo
  • Useful Links
© Helpfuljobs.info 2024 -JobScout | Developed By Rara Theme. Powered by WordPress.
Join our WhatsApp / Telegram Groups.
Join our WhatsApp / Telegram Groups