Customer Service Representative Job Vacancy at Hollywoodbets

Full Time
  • Full Time
  • Durban

Website Hollywoodbets

Hollywoodbets is a sports betting company based in South Africa.

Customer Service Representative Job Vacancy at Hollywoodbets

Job Description

Bonne Garde Support (Pty) Ltd has an exciting opportunity available for a Customer Service Representatives to be based in Team Support, Umhlanga, Durban. The incumbent will provide professional customer experience to our UK customers by handling live chats/ emails/ internal messages. Attend to account verification/ documents images and withdrawals timeously.

Minimum requirements:

  • A minimum of 1-year customer service or contact centre experience.
  • Ability to speak, read and write fluently in English and have a high comprehension of the English language.
  • Computer literate and typing skills.


Excellent consistent customer experience:

  • Ensure Customer chat satisfaction targets are achieved consistently.
  • Ensure the correct shortcuts are utilized when responding to Customers.
  • Provide service excellence through practicing the Customer engagement principles by portraying the behaviours in relation to the Bonne Garde Support purpose.
  • Provide and ensure best Customer ethics.
  • Ensure confidentiality of Customer information is maintained.
  • Ensure that quality assurance behaviours are adhered to according to the quality assurance definitions list.
  • UK daily monitoring is completed every 15 minutes.
  • Identify service breakdown, Customer needs and proactively follow the escalation process.
  • Adhere to the policy and procedures for complaints and dispute handling.

Engaged and committed people:

  • Live the BGS group values.
  • Take personal accountability for your performance and career by following the Performance Management Process.
  • Display a positive response to performance feedback.

Efficiency and effectiveness:

  • Report for duty 30 minutes before shift start time to be successfully logged on and in available status.
  • Ensure you adhere to your daily schedules.
  • Be flexible with changes to the schedules due to unplanned reasons.
  • Report any system or technical issues to your respective Team Leader immediately.
  • Report any fraud or unlawful activity to your respective Team Leader.
  • Ensure you keep yourself abreast of all changes or new information within the Hollywoodbets International and Bonne Garde Support.
  • All UK documented processes are adhered to.

Customer Service Representative Job Vacancy at Hollywoodbets

Risk and compliance:

  • Be aware of risk implications and in need refer to our Risk Team.
  • Keep abreast with new Legislations, Policies and Procedures all the time.
  • Report all unlawful activity to Management.
  • To ensure all UK compliance training is completed annually and you apply the UK policies and procedures relating to Anti-Money Laundering, Responsible Gambling and General Data Protection.

Skills and competencies:

  • Excellent communication and interpersonal skills.
  • Exceptional Customer service skills.
  • Demonstrates exceptional attention to detail.
  • Must be results driven.
  • Ability to manage multiple projects with limited supervision.
  • Ability to work under pressure and still produce quality results timeously.

View : An Example of a Customer Service Job Application Letter

How to Apply :


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