Website Hollywoodbets
Hollywoodbets is a sports betting company based in South Africa.
Customer Service Representative Job Vacancy at Hollywoodbets
Job Description
Bonne Garde Support (Pty) Ltd has an exciting opportunity available for a Customer Service Representatives to be based in Team Support, Umhlanga, Durban. The incumbent will provide professional customer experience to our UK customers by handling live chats/ emails/ internal messages. Attend to account verification/ documents images and withdrawals timeously.
Minimum requirements:
- A minimum of 1-year customer service or contact centre experience.
- Ability to speak, read and write fluently in English and have a high comprehension of the English language.
- Computer literate and typing skills.
Responsibilities:
Excellent consistent customer experience:
- Ensure Customer chat satisfaction targets are achieved consistently.
- Ensure the correct shortcuts are utilized when responding to Customers.
- Provide service excellence through practicing the Customer engagement principles by portraying the behaviours in relation to the Bonne Garde Support purpose.
- Provide and ensure best Customer ethics.
- Ensure confidentiality of Customer information is maintained.
- Ensure that quality assurance behaviours are adhered to according to the quality assurance definitions list.
- UK daily monitoring is completed every 15 minutes.
- Identify service breakdown, Customer needs and proactively follow the escalation process.
- Adhere to the policy and procedures for complaints and dispute handling.
Engaged and committed people:
- Live the BGS group values.
- Take personal accountability for your performance and career by following the Performance Management Process.
- Display a positive response to performance feedback.
Efficiency and effectiveness:
- Report for duty 30 minutes before shift start time to be successfully logged on and in available status.
- Ensure you adhere to your daily schedules.
- Be flexible with changes to the schedules due to unplanned reasons.
- Report any system or technical issues to your respective Team Leader immediately.
- Report any fraud or unlawful activity to your respective Team Leader.
- Ensure you keep yourself abreast of all changes or new information within the Hollywoodbets International and Bonne Garde Support.
- All UK documented processes are adhered to.
Customer Service Representative Job Vacancy at Hollywoodbets
Risk and compliance:
- Be aware of risk implications and in need refer to our Risk Team.
- Keep abreast with new Legislations, Policies and Procedures all the time.
- Report all unlawful activity to Management.
- To ensure all UK compliance training is completed annually and you apply the UK policies and procedures relating to Anti-Money Laundering, Responsible Gambling and General Data Protection.
Skills and competencies:
- Excellent communication and interpersonal skills.
- Exceptional Customer service skills.
- Demonstrates exceptional attention to detail.
- Must be results driven.
- Ability to manage multiple projects with limited supervision.
- Ability to work under pressure and still produce quality results timeously.
View : An Example of a Customer Service Job Application Letter
How to Apply :