Website Beem Africa
Beem Africa
Beem | Full time
Customer Success Associate
Dar es Salaam, Tanzania | Posted on 08/18/2025
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Job details
Job Information
Date Opened08/18/2025
Job TypeFull time
IndustryTechnology
CityDar es Salaam
State/ProvinceDar es Salaam
CountryTanzania
Zip/Postal Code0000
Job Description
About Beem
Beem is a Pan-African tech startup based in Dar es Salaam, Tanzania but with a presence across more than 25 African markets. Our unique service provides enterprises the ability to reach customers across Africa using sms, ussd, airtime, chat and other channels through our products BeemAPIs, BeemEngage & BeemMoja. Our company has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM. Read more about our story at www.beem.africa/about.
Culture, Career Growth and Development / Life At Beem
At Beem, our most valuable resource is our people. We’re serious about our work, but embrace fun and flexibility to get the job done. We believe that employee satisfaction starts with creating a supportive and inclusive environment where employees feel welcome no matter their personal or professional backgrounds. We’ve developed a unique culture of constant learning and are investing in developing our people. Through regular feedback on your performance and monthly reviews, you get an opportunity to discuss your challenges, aspirations, career goals and continuously keep growing in a fast-paced organization thus building a rewarding long-term career.
Position Summary
As a Customer Success Associate, your role will be to ensure customer satisfaction and a great customer experience for enterprise customers across different target segments. You will work with internal teams to take the customer through the journey of discovering the product, loving it, seeing true value from it to continued usage of the product. You will be responsible for customer success across sms, two way sms, ussd, airtime, chat and other enterprise mobile solutions.
You should have experience managing a portfolio of customers in a technology service/product oriented business and experience building trust with customers through the pre and post sales lifecycle. You should have strong organization skills, emotional intelligence, be an excellent communicator, have a thorough understanding of the sales process, understand different customer segments and their value propositions to achieve this.
Responsibilities
Onboard customers on the products and provide walk through’s and demos
Ensure contracts and other billing processes are completed for full onboarding
Regularly check in with customers to ensure they are seeing value in the product and get feedback on issues, feature requests etc
Work on any operational tasks needed to fulfill client requests.
Liaise with any third parties (e.g vendors / mobile operators ) needed to fulfill client requests.
Maintain and manage a portfolio of SME/enterprise clients
Build empathy and trust with customers.
Build up strong product knowledge quickly.
Attend client meetings and calls as needed.
Identifying new business opportunities with existing clients and engaging in cross-selling/up-selling activities
Multi-task in a fast-paced environment with many priorities, to effectively manage time and prioritize
Work with team members across respective departments to solve client problems
Providing management with feedback and progress reports
Requirements
This position is for you if you:
Have at least 2 – 5 years’ prior industry related business development or customer service experience
Have a Bachelor’s degree or equivalent degree in the I.T/Business Management field would be preferred, but not required.
Possess exceptional communication skills, which demonstrate techniques in persuasion, coaching, negotiation, conflict resolution and customer service.
Have strong analytical, time management, problem solving, prioritization and planning skills.
Have proven time management and organizational skills and ability to be self-directed
Can be a self-starter, a highly motivated person able to work in a fast paced environment that is continually changing.
Are driven to take initiatives, with a sense of urgency to achieve results with and through people
Are patient, curious, detail oriented and eager to solve problems
Possess the ability to absorb and retain information quickly
Location – Dar es Salaam, Tanzania
Full time position
Benefits
Competitive Salary + Commissions
Subsidized health insurance
Airtime + Travel expense reimbursement
To apply for this job please visit beem.zohorecruit.com.