Glass Export Customer Service Specialist Job Vacancy At KEDA Glass Factory, Pwani November 2025

Keda (T) Ceramic Co. Ltd are Hiring:
Position: Glass Export Customer Service Specialist
Location: Coast Region

About the Role:

We’re looking for a proactive and detail-oriented Glass Export Customer Service Specialist to join our team!
If you’re interested and eager to grow your career, and enjoy keeping things running smoothly behind the scenes, this could be a great opportunity for you.

Key Responsibilities

1. Customer Relationship Management

• Act as the main contact person for Float Glass customers.
• Respond promptly to customer inquiries via phone, email, or in-person.
• Maintain positive, long-term relationships with clients.

2. Order Processing & Coordination

• Receive and process sales orders accurately in the system.
• Coordinate with production, logistics, and warehouse teams to ensure timely delivery.
• Track and update customers on the status of their orders.

3. Complaint Handling & Resolution

• Log and follow up on customer complaints or returns.
• Work with quality control and sales teams to resolve issues.

4. Documentation & Reporting

• Prepare invoices, delivery notes, and related sales documents.
• Maintain accurate customer records in the database.
• Provide regular sales and service reports to management.

5. Sales Support

• Assist the sales team in preparing quotations.
• Support marketing and promotional activities for Float Glass products.

Other Duties

• Support planning for export markets: understanding export requirements, documentation, and customer needs.
• Assist with VAT, duty drawback, or other tax or regulatory incentives or procedures, if applicable.

Qualification

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1–3 years’ experience in a similar role or in customer service.

📧 Send your CV to: kedagf_tz_hr@twyfordtile.com
📅 Deadline for applications: 17th November 2025