Job Description: Head of Aftersales Services

Entity

• Entity: Agricom Africa Limited
• Location: Dar es Salaam HQ, with frequent travel to Morogoro, Dodoma, Songwe, Shinyanga, Mbeya, and other regional hubs.
• Reports to: Group CEO

Job Advert Summary

We are seeking a highly experienced and strategic Head of After Sales to lead our post-purchase customer experience function. This pivotal role oversees service operations, parts management, customer support, and loyalty programs to ensure exceptional customer satisfaction and sustained profitability.

Key Responsibilities

• Develop and implement after-sales strategies aligned with business goals and KPIs.
• Manage departmental budgets, revenue from services/parts, and profitability opportunities.
• Lead, mentor, and develop the after-sales team, ensuring professionalism and performance.
• Oversee service operations, including workshops, repairs, and parts inventory.
• Drive customer satisfaction by managing complaints, warranties, and technical support.
• Act as the link between customers, field operations, and manufacturing for product quality improvements.
• Conduct market and data analysis to enhance customer engagement and service delivery.

Key Qualifications

• Bachelor’s degree in Mechanical/Automotive Engineering or a related business discipline.
• Minimum 7 years of proven experience in after-sales service management, preferably in the automotive/technical industry.
• Strong leadership, customer handling, and problem-solving skills.
• Proficiency in budget management, service systems, and IT/CRM tools.

Personal Attributes

• Service-driven and accountable.
• Strong organizational, discipline, and problem-solving skills.
• Effective communicator under pressure.
• Skilled in coaching and developing technical teams.
• Ethical, transparent, and stakeholder-oriented.

Application Process

Interested candidates are invited to submit their CV and cover letter to recruitment@agricom.com by 10th October 2025.