Helpline Counselor Job Vacancy at TAWIDO

Introduction

TAWIDO is a Non-Governmental Organization led and established by women in 2011 with the aim of promoting health, gender equality, and human rights among the women and vulnerable girls in the community. It was registered in 2013 and obtained its compliance certificate of registration No. 00NGO/R/0169 under NGO Act of 2002 to operate in Tanzania mainland. TAWIDO works to ensure development, care and protection of women and vulnerable adolescent girls by raising awareness about their rights and opportunities for development. Among other things, TAWIDO runs the helpline/ Call Center that through the Bulk SMS, Interactive Voice Response, SMS Chart Platform and toll-free services is brings the aspect of awareness, counselling, referral and linkage of clients to services from the broad network of service providers in all regions of Tanzania. TAWIDO has a solid experience in implementing global HIV programs, offering services among key and vulnerable population ranging from prevention to ART initiation as well as fighting stigma and discrimination.

TAWIDO is currently implementing EpiC project in Kinondoni Municipal which is funded by USAID through FHI360 with the aim of addressing critical gaps and bottlenecks in the response to HIV among key and vulnerable population.

To facilitate smooth implementation of this project, TAWIDO wishes to recruit qualified, experienced, motivated and dynamic individuals in the following position available;

Helpline counselor(1 Post)

Work Station: Kinondoni – Dar es salaam

Reporting to: Helpline Manager

Duration: 11 Months/Renewable (full time)

Salary: (Negotiable)

Qualifications and other requirements specific to the role;

• Bachelor’ degree in Psychology, Health Information, Social Work or other related degree with 2 to 5 years of relevant experience working in similar roles.
• Knowledge of health and development programs in Tanzania including familiarity with the national guidelines, standards and protocols.
• Experience in working with NGOs dealing with gender based violence, mental health and psychology and human rights practitioners.
• Ability to apply counselling skills.
• Ability to document success stories and provide realistic reports.
• All applicants should attach their academic certificates, application letter, and updated resume/ curriculum vitae

MAIN DUTIES AND RESPONSIBILITIES

• Shall be responsible for provision of counselling and guidance and psychosocial support to clients.
• Shall assist on providing VPR support and creating awareness to GBV survivors on reporting GBV and other human rights violations.
• Shall be responsible for linkage, follow up and retention of clients to the relevant services.
• Shall be responsible to promote the hotline number to any other sources so as to get more clients with needs.
• Shall be responsible to provide reports (Daily reports, weekly report, monthly and annual reports)
• Shall be responsible for documentation of activity reports and success in monthly basis.

• Shall educate clients about the available community resources, such as support groups, income generating activities (IGA) and availability of friendly social services.
• Shall represent TAWIDO-Call center whenever she/he is asked to do so anywhere.

How to Apply:

All applications are to be lodged through email: tawidohotline10@gmail.com

• All candidates are required to mention the ‘Position Title’ on the subject line of the e-mail.
• All applicants MUST attach cover letter and their updated Curriculum Vitae as a single document with certified copies of academic certificates as supporting documents to their applications.

• All applications should be submitted not later than 23:59 HRS on 2^{nd t} October, 2024. Contact us through

-Toll free: 0800110039

-Phone number: +255 759 511 477

• TAWIDO is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of Age, race, color, religion, sex, national origin, political affiliation, marital status, disability, age, membership in an employee organization or other non-merit factors.