Website Skill UP Advisory
Skill UP Advisory
IT Support Manager Jd
Location: Dar es Salaam, Tanzania
Job Type: Full Time
Reports to: Managing Director
How to Apply
Email your CV to: recruitment@skillupadvisory.co.tz
Subject Line: IT Support Manager
Application Deadline: 24th August 2025
Position Overview
The successful candidate will oversee company projects under Service Level Agreements (SLAs) and manage Annual Software Maintenance Support (ASM) for both local and international ERP projects.
Key Responsibilities
- Lead and motivate the support team to achieve clear goals and targets.
- Oversee timely service delivery and ensure customer issues are resolved efficiently.
- Manage and ensure compliance with SLAs for ERP support contracts.
- Coordinate multiple support projects across diverse regions, maintaining effective stakeholder communication.
- Analyze customer issue trends and recommend improvements to service and system performance.
- Prepare and submit detailed performance reports to customers.
- Build and maintain strong customer relationships, acting as the main support contact.
- Ensure compliance with local and international regulations, safeguarding sensitive data.
- Participate in tender processes related to support services.
Qualifications & Competencies
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 3 years’ experience in ERP implementation and support.
- At least 2 years’ proven experience as IT Support Manager or Customer Account Manager.
- Strong knowledge of ERP systems such as EPICOR, SAP, or similar.
- Experience in system development and customization is an advantage.
- Excellent communication, problem-solving, and customer management skills.
- Ability to work in cross-functional teams and manage multiple projects.
- Analytical mindset with a focus on continuous improvement.
- Willingness to manage both local and international projects, including travel outside Tanzania.
How to Apply
Email your CV to: recruitment@skillupadvisory.co.tz
Subject Line: IT Support Manager Application Deadline: 24th August 2025
Applications are reviewed on a rolling basis — early application is encouraged. We appreciate all applications; however, only shortlisted candidates will be contacted.
To apply for this job email your details to recruitment@skillupadvisory.co.tz