Career with BRAC Tanzania Finance LTD

BRAC Tanzania Finance Limited (BTFL) is the largest Microfinance organization in Tanzania with a mission to responsibly provide a range of financial services to people at the bottom of the pyramid. We particularly focus on women living in poverty in rural and hard-to-reach areas to create self-employment opportunities, build financial resilience, and harness women’s entrepreneurial spirit by empowering them economically.

BRAC Tanzania Finance LTD is seeking applications from competent, dynamic and self-motivated individuals to fill up the following position:

Manager, Product Delivery and Customer Experience

Drive mission-critical strategic activities to BRAC Tanzania Finance Ltd (BTFL) in impact measurement and management, social and environmental performance management, product innovation.

Job Responsibilities

● Develop and align strategies, policies, guidelines, and frameworks to achieve BRAC Tanzania Finance Limited (BTFL) goals.
● Manage partnerships (e.g., 60 Decibels, Innovation for Poverty Action (IPA)) to measure poverty outreach and client-level impact, ensuring insights drive social mission objectives.
● Lead the setting, monitoring, and achievement of outreach and outcome targets.
● Communicate outreach, outcome, and overall impact results to internal and external stakeholders.
● Oversee the implementation of the Universal Standards for Social and Environmental Performance Management (USSEPM) and Client Protection (CP) Standards.
● Lead internal social impact audits and evaluations.
● Build staff capacity on social performance and client protection standards.
● Ensure appropriate social data capture and reporting dashboards within the Digital Field Application.
● Lead the design, pilot testing, and scaling of inclusive financial products especially for smallholder farmers and youth using human-centered design methods.
● Conduct research, surveys, and segmentation analysis to inform product development.
● Collaborate with cross-functional teams (operations, digital, communications, Human Resources, etc.) across BRAC International to ensure effective product development and roll-out.
● Ensure product compliance with Universal Standards for Social and Environmental Performance Management (USSEPM) and Client Protection (CP) standards.
● Supervise, mentor, and support team members to ensure delivery of responsible, client-centered services.
● Organize strategic coordination meetings with stakeholders—NGO counterparts and field teams—ensuring clear agendas, active participation, and strong follow-up on action points.

Safeguarding Responsibilities

● Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
● Practice, promote, and endorse safeguarding policy among team members and ensure safeguarding standards are implemented in every course of action.
● Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

Required Qualifications and Experience

● Bachelor’s degree in Business Administration, Finance, Economics, Development Studies from a recognized university.
● 7–10 years’ experience, including 5+ years in management roles in microfinance business development, product development, operational management, or performance/portfolio quality management.
● Passionate about social outcomes for microfinance clients; highly motivated with strong interest in development and social issues.
● Ability to interpret financial data and prepare budgets and financial grant reports. Strong Excel skills (macros, pivot tables, etc.).
● Strong, proactive problem-solving and analytic skills; highly organized and strategic thinker with strong attention to detail.
● Strong teamwork and collaboration skills; ability to build relationships with individuals from diverse backgrounds.
● Diplomatic, highly effective interpersonal skills, and cross-cultural sensitivity.
● Strong written and verbal communication skills; ability to distill complex information into concise and pragmatic messages.
● Drive, flexibility, resilience, and ability to work under pressure, including in challenging environments with poor infrastructure and difficult security conditions.
● Adaptable and eager to learn; willingness to self-teach and continuously improve.
● Fluency in Kiswahili and English (spoken, reading, and written).
● Knowledge of industry agenda and regulatory environment.
● Personal qualities of integrity, credibility, and dedication to the mission of BRAC.

Employment Details

Type: Regular
Salary: Negotiable
Location: Country Head Office – Dar es Salaam

How to Apply

External candidates:
Email CV and a letter of interest detailing educational grades, years of experience, current and expected salary to:
recruitment.tanzania@brac.co.tz

Internal candidates:
Email latest CV including all BRAC job assignments with BRAC PIN to:
recruitment.tanzania@brac.co.tz

Only complete applications will be accepted. Shortlisted candidates will be contacted.

Application Deadline: 30 November 2025

BRAC is committed to safeguarding children, young people, and adults, and expects all employees and volunteers to uphold this commitment. BRAC recruitment includes background checks and criminal record disclosures.

BRAC is an equal opportunities employer