National Associate Movement Operations Officer Job Vacancy at IOM

Full Time

Website IOM

The International Organization for Migration

National Associate Movement Operations Officer Job Vacancy at IOM



Position Information

Vacancy Number IOM/DAR/010/2024
Position Title

National Associate Movement Operations Officer (Movements and Data Processing) (1 Position)

Position Grade  NO-A
Appointment Type Fixed-Term, One Year with possibility of extension
Duty Station Dar es Salaam, Tanzania United Republic Of
Position Number To be created
Job Family Operations
Organizational Unit Movement Operations
Is this a Regional, HQ, MAC,PAC, Liaison Office, or a

Country Office based position?

Country Office
Position rated on Pre-Classified
Reports directly to Movement Operations Manager
Number of Direct Reports Up to 7 staff members (Three Teams) (based on RMM Job Architecture Guidelines)


Organizational Context and Scope

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s programmes.

Under the general supervision of the Chief Of Mission, the direct supervision of Movement Operations Manager, the National Associate Movement Operations Officer (Movements and Data Processing), is responsible for the following duties and responsibilities.


Responsibilities and Accountabilities

  1. Oversee up to three teams of staff members who are undertaking movements activities in Dar Es Salaam. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities. As needed, monitor the work schedule, validate hours and process relevant financial paperwork in coordination with the IOM Finance Unit.
  2. Oversee the completion of all bookings by Movements staff members in accordance with the Handbook of IOM Tariffs (HIT).
  3. Facilitate compliance with program-specific Standard Operating Procedures (SOPs) and supervise the distribution of travel information to stakeholders.
  4. Oversee the creation of movement data files and oversee Movements staff members as they compile and analyze descriptive statistics.
  5. Certify and handle the processing of vendor-incurred costs.
  6. Maintain close contacts with airlines on a regular basis and represent the best interest of beneficiaries and clients for competitive fares with the most direct routing.
  7. Maintain close contacts with other teams and units in IOM Tanzania United Republic Of and with external partners such as government authorities, relevant embassies and the United Nations High Commissioner for Refugees (UNHCR). As needed, attend partner meetings and conferences.
  8. Review the handling of at-risk and sensitive cases by movements personnel in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Ensure movements personnel are adequately trained on working with at-risk and sensitive cases and is mainstreaming Prevention of Sexual Exploitation and Abuse (PSEA) through the awareness and training sessions for staff and service-providers.
  9. Review quality assurance procedures, ensuring checks are being regularly undertaken by staff members. Prepare statistics and report regularly to the Operations Manager on relevant activities.

Work to streamline how reports are prepared and presented in order to improve services and ensure data on all procedures is compiled, summarized and presented in a timely manner.

  1. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA).
  2. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Operations Manager or management of any noncompliance to SOPs or codes of conduct by IOM staff members or partners.
  3. Perform such other duties as may be assigned.


Required Qualifications and Experience


  • Master’s degree in related field.
  • University degree in related field with two years of working experience.


  • Prior Movement Operations experience, especially in IOM, is highly preferred.
  • Knowledge of IOM’s Movement Operations program implementation and administrative, financial and business rules and practices is desirable.


  • Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
  • Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus.
  • Excellent computer skills and a high level of proficiency in spreadsheet and database applications.


  • Delivers on set objectives in hardship situations as required;
  • Effectively coordinates actions with other implementing partners;
  • Works effectively with local authorities, stakeholders, beneficiaries and the broader community to advance country office or regional objectives.

SECTION 5 Languages


For all applicants, fluency in English and Swahili is required (oral and written).


Working knowledge of French and/or Spanish is an advantage.



The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioural indicators – Level 2

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

MANAGERIAL COMPETENCIES – Behavioural indicators – Level 2

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Humility: Leads with humility and shows openness to acknowledging own shortcomings.


The UN system in Tanzania provides a work environment that reflects the values of gender equality, teamwork, diversity, integrity, a healthy balance of work and life and equal opportunities for all, including persons with disability.

Female candidates and qualified persons with disabilities are encouraged to apply for UN vacancies and are protected from discrimination during all stages of employment.


IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.


Interested candidates should fill in the PH form, submit CV’s and cover letter indicating Vacancy Notice number with 3 professional references and contacts to email address:

The vacancy is open for internal and external candidates Tanzanian national only. Only e-mail applications will be considered.

The deadline for submitting the application is 15 February 2024.

[1] Competencies and respective levels should be drawn from the Competency Framework of the Organization.

PH Form

PH Form (MS Word)

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