Receptionist Job Vacancy at Asilia lodges and Camps LTD

  EMPLOYMENT OPPORTUNITY

COMPANY NAME:                           ASILIA LODGES AND CAMPS LTD

POSITION:                                           RECEPTIONIST

DEPARTMENT:                                  CENTRAL MANAGEMENT

At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact

We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities.  WE BELIEVE IN BETTER!!

JOB SUMMARY:  The Receptionist will serve as the initial point of contact for guests/clients, providing outstanding customer service and administrative support. The ideal candidate should have excellent communication skills, attention to detail, and a proactive approach to handling various tasks.

KEY RESPONSIBILITY AREAS:

·        Warmly greet and assist guests/clients upon arrival, maintaining a friendly and professional demeanor. Offer refreshments according to Asilia standards.

·         Manage all incoming and outgoing calls, accurately transferring them to the appropriate individuals while providing necessary information to callers.

·         Provide guests/clients with comprehensive information about our facilities and services, addressing inquiries promptly and accurately.

·         Maintain a clean and organized reception area, ensuring it is always tidy and presentable.

·         Update and maintain the internal telephone directory regularly.

·         Monitor and report any issues with the phone system to the relevant department for prompt resolution.

·         Assist in administrative tasks with accuracy and confidentiality.

·         Coordinate flight bookings for senior officials upon request, ensuring timely and efficient arrangements.

·         Handle office requests and concerns effectively, escalating issues when necessary to ensure resolution.

·         Manage inventory and ordering of office stationery to maintain adequate supplies.

·         Coordinate office meals for office functions, including set-up, food ordering, and payment of suppliers.

·         Coordinate accommodation and transfers for visiting Asilia members from abroad.

·         Update the Asilia blackboard daily.

·         Update the birthday list for all staff members monthly and share it with camps. Send an email to each camp congratulating the staff members celebrating a birthday.

SKILLS and REQUIREMENTS:

• Education: College diploma or equivalent; Knowledge of Computer application is a must.
• Experience: At least five years of experience in a receptionist or customer service role, preferably in the tourism or hospitality industry.
• Language Skills: Proficiency in English Language
• Flexibility, reliability, and teamwork skills, as well as a positive and friendly attitude.
• Knowledge of Tour Operations: Basic understanding of tour operations and the destinations offered by the company.
• Professional Appearance: Maintaining a neat and professional appearance in accordance with the company’s standards.

MODE OF APPLICATION

If you fit the Minimum Requirements, we look forward to receiving your applications and CV’s to emmanuelc@asiliaafrica.com   before 2^nd June 2024.       

Only shortlisted candidates will be contacted.