Relationship Manager at EcoBank The Pan African Bank August 2025

Relationship Manager at EcoBank The Pan African Bank August 2025

WE ARE HIRING:Relationship Manager

Reporting to:Head SME

Dar es Salaam,Tanzania

Job Summary:

• Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.

Key responsibilities:

• Business Performance:

• Delivery of sales, revenue, deposits, risk assets, targets, and efficiency ratios

• Prepare and deliver on approved branch budgets

• Responsible for strict cost management, including review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in the branch.

Relationship Management & Customer Service:

• Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients, and growing share of wallet as per the target market.

People Management & Teaming:

• Build and develop a high-performing team by driving performance development and coaching to achieve productivity and efficiency.

Process, Controls, and Operation Performance:

• Ensure compliance with operations risk.

• Complies with branch layout standards, KYC, operating & risk policies and procedures.

Strategic Initiatives:

• Expanding approved market reach.

Qualifications & Experience:

• Educational Background: Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or other related fields of study.

• Professional Experience: At least 5 years of experience in relationship management and branch operations.

Application Instructions:

If you are interested and meet the selection criteria, please submit your Curriculum Vitae by August 15th 2025, to ETZ-RECRUITMENT@ecobank.com.

Only shortlisted candidates will be contacted.

Please note that only shortlisted candidates will be contacted.

Ecobank Tanzania Limited

Human Resources

Ecobank The Pan African Bank