Relationship Manager, Development Organisations Job Vacancy at NCBA Bank, Dar es salaam December 2025

Role Purpose

The primary objective is to manage a portfolio of clients within the Development Organisations segment. You are responsible for driving business growth through the acquisition of new customers and the retention of existing ones, ensuring high profitability and effective risk management.

Key Responsibilities and Accountabilities

1. Business Development (45%)

• Portfolio Growth: Increase the customer base and grow the balance sheet (assets, liabilities, and contingent liabilities).

• Cross-Selling: Actively sell Institutional Banking products and cross-sell other bank services to maximize “wallet share.”

• Prospecting: Identify and pursue new leads within the development sector.

2. Relationship Management (20%)

• Customer Retention: Maintain high service standards to reduce complaints and manage expectations.

• Consultative Selling: Analyze customer problems and propose cost-effective financial solutions.

• Networking: Conduct regular client calls and visits to enhance the bank’s visibility.

3. Risk Management & Compliance (20%)

• Policy Adherence: Ensure strict compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.

• Transaction Monitoring: Review daily excesses, large transaction reports, and suspicious activities.

• Exposure Control: Manage the portfolio to ensure the bank is not unduly exposed to risk.

4. Credit Preparation (10%)

• Analysis: Review credit appraisals, structure financing proposals, and analyze financial statements.

• Negotiation: Agree on terms and conditions for credit facilities and provide pricing recommendations.

Ideal Job Specifications

Academic & Professional Qualifications:

• Degree: Bachelor’s degree from a recognized accredited university.

• Certification: Professional qualification in Banking, Finance, or Marketing.

• Experience: At least 7 years in Banking/Finance, with a minimum of 4 years in a sales or sales support role.

• IT Skills: Proficiency in MS Office applications.

Technical Competencies:

• Sales & Negotiation: Strong ability to close complex institutional credit deals.

• Financial Literacy: Deep knowledge of credit analysis and commercial/financial principles.

• Market Intelligence: Ability to segment the market and anticipate shifting competitor strategies.

NCBA Core Values (Performance Drivers)

The successful candidate must embody these four pillars:

• Driven: Passionate, bold in decision-making, and constantly raising the bar.

• Open: Candid, honest, transparent, and inclusive.

• Responsive: Proactive, quick to deliver results, and customer-centric.

• Trusted: Accountable, ethical, and reliable.

Job Dimensions & Planning

• Stakeholder Management: Work closely with Global Markets, Branch Managers, Finance, Operations, and Cash Management teams.

• Short-Term Planning: Weekly to 6-month cycles for building leads and closing sales.

• Long-Term Planning: 6-month to 1-year cycles for regional business development and strategic growth.

How to Apply

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