Diamond Trust Bank (DTB) – Relationship Manager, Prestige Banking

Bank: Diamond Trust Bank (DTB)
Website: www.diamondtrust.co.tz
Position: Relationship Manager – Prestige Banking

Job Purpose

The Relationship Manager (RM) will be responsible for acquiring, managing, and deepening relationships with high-value customers under the Prestige Banking segment. The role ensures:

  • Delivery of exceptional client experiences.
  • Effective risk management.
  • Achievement of financial targets as per client portfolio.

Key Duties

  1. Manage existing customer relationships through regular contact and visits, ensuring customers’ banking needs are addressed effectively and timely.
  2. Act as the primary contact point for all prestige customer queries and requests.
  3. Coordinate with internal teams to resolve service issues promptly.
  4. Ensure clients receive priority service, including jump-queue facilitation and fast-track processing.
  5. Identify and develop a target pipeline; aggressively market to acquire new profitable customers and utilize cross-selling opportunities.
  6. Drive revenue creation by offering relevant value propositions that meet client needs and ensure excellent relationship management.
  7. Proactively manage client portfolio in compliance with regulatory requirements, adhering to bank guidelines, policies, and procedures to mitigate financial loss and fraud.
  8. Convert customers to increase the bank’s customer base.
  9. Achieve revenue, deposit, and asset growth targets specific to the prestige banking segment.

Requirements

  • Bachelor’s degree or Advanced Diploma in Business Administration or related discipline.
  • Minimum 3 years’ experience in Sales or Relationship Management within the banking sector.

Skills

  • Strong service ethic with a client-focused approach.
  • Excellent communication skills (verbal and written).
  • Good decision-making under high-pressure situations.
  • Strong evaluation, communication, and reporting skills.
  • Ability to build and maintain relationships and networks easily.
  • Attention to detail and ability to manage time-sensitive matters effectively.

Note: Successful candidates will be contacted within 14 days after the submission deadline.

Application Email: recruitment2025@diamondtrust.co.tz
Application Deadline: 19th December 2025