At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact.
We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.
As a Safari Operations Assistant, your roles are vital in perpetuating our company’s aims, goals, and objectives!
This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!
SCOPE AND PURPOSE OF THE JOB:
To reconfirm safari and to communicate between office and guide before, during and after safari to ensure guests have a memorable stay.
DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS
Ensure the confirmation of accommodation bookings, maintaining clear communication with relevant establishments to guarantee seamless arrangements for safari participants.
Organize and compile comprehensive safari files, containing all necessary documentation and information required for successful safari operations.
Conduct thorough briefings for safari guides and transfer drivers, ensuring they are well-informed about itinerary details, safety protocols, and any relevant information to provide exceptional service.
Facilitate the acquisition of permits from wildlife management authorities (WMA), Tanzania National Parks (TANAPA), and NCAA (Ngorongoro Conservation Area Authority) to ensure compliance with regulations.
Summarize and organize all local flight bookings, ensuring accuracy and efficiency in travel arrangements for safari participants.
Regularly confirm and update flight details to guarantee smooth travel logistics for safari participants.
Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution of transportation services for a greater guest satisfaction.
Take charge of the safari operations store, overseeing inventory management and ensuring all necessary equipment and supplies are available and in good condition.
Manage and reconcile fuel usage for safari vehicles, maintaining accurate records and ensuring efficient fuel management.
Conduct thorough inspections of safari vehicles, preparing detailed reports to ensure the safety and reliability of the fleet.
Manage the issuance of imprests and handle their timely retirement, maintaining proper financial documentation.
Coordinate the procurement and replenishment of safari snacks and drinks, ensuring availability and variety for guests.
Capture and input guest feedback into the Guest Revu system to monitor and enhance the overall safari experience.
Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise.
Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.
Diploma in Tourism or any other related field
Proven work experience (at least 2 years’ experience).
Familiarity with Computer Applications and programs
Able to work into multi-cultural environment.
Strong multi-tasking skills.
Excellent organizational skills.
Commitment to a high level of customer service.
Ability to handle sensitive matters with efficiency and discretion.
Must be able to speak English fluently, other languages an advantage.
Strong sense of integrity, ensuring trustworthiness in all professional dealings.
Ability to Work Under Pressure:
Demonstrated ability to thrive under pressure and meet deadlines, ensuring timely completion of tasks.
Clear Communication Skills:
Excellent communication skills with an emphasis on providing clear, timely, and candid information.
Independent Worker with Problem-Solving Attitude:
Proven ability to work independently with minimal supervision, coupled with a proactive problem-solving attitude.
Proficient in computer literacy to effectively operate and navigate online management systems.
Faultless Administration Skills:
Impeccable administration skills, ensuring accuracy and efficiency in all procedures.
If you meet the requirements and are interested in this exciting opportunity, please submit your application and resume in a single PDF document by January 27, 2024, to email@example.com