The Senior Officer – Information and Communication Technology is responsible for overall ICT strategic planning, development of applications, system administrator governance, ICT support, automation/ digitization and innovations.


  1. Develop organization’s application and support of application.
  2. Develop, maintain, and ensure timely data backup is done for all critical systems.
  3. Training users on new and existing systems to enhance their efficiency.
  4. Evaluating, Implementing, and managing the best practice for ICT systems security and Governance.
  5. Ensure that there is data synchronizing between DR Site and production site.
  6. Provide support on PASS systems by liaising with vendors to resolve business issues pertaining PASS TRUST
  7. Ensuring a secure environment for equipment and safe operation in PASS environment.
  8. Ensuring compliance and adherence to purchase of system equipment, machinery and software as per terms, conditions and warranties.
  9. Advice ICT Manager for innovations and acquisition of system hardware, software, machinery, equipment and services.
  10. Manage and ensure critical systems and all peripheral systems are up and running at an acceptable threshold to support business and operations.
  11. Ensuring safe and proper control of access to Server Room and Disaster Recovery Site.
  12. Develop and review quarterly system Compliance and Risk Self-Assessment Templates.
  13. Ensure all systems and services are compliant with CIA security practices
  14. Updates compliance database/system with compliance findings by internal auditors, External Auditors and Risk personnel.
  15. Liaise with all departments to provide all requisite system reports.
  16. Identify and manage ICT risk and execute DR Site test for critical systems to ensure business continuity and data security.
  17. Ensure proper custody of system data logs, security logs, and CCTV footage.
  18. Ensure the Trust’s physical security gadgets are properly maintained, monitored and comply with the Trust’s Physical Security Policy.
  19. Perform any other duty that you may be assigned by ICT Manager.

Academic Qualifications

  1. Bachelor’s degree in information communication technology or any other related disciplines.
  2. Professional IT Certification will be an added advantage

Functional Skills

  1. Excellent interpersonal and communication skills
  2. Customer Service skills

Job Specifications

  • Excellent problem-solving skills
  1. Analytical and information management skills
  2. Planning and Organizational Skills
  3. Keen attention to detail
  4. Teamwork

Key Competencies

  1. High level skills and knowledge working in a virtualised, Microsoft server environment and Linux.
  2. Knowledge of development of applications, ERP systems and API.
  3. High level skills and knowledge of networks in a complex environment.
  4. Help desk skills with an emphasis on customer service and user training.
  5. Focus on control and compliance
  6. Pro activeness and innovative in solving issues
  7. Passion for managing support activities, maintaining control by being alert to, and proactively handle, (potential) issues that may disturb operations, solving issues by involving key stakeholders.
  8. Self-driven, values based innovative, independent adaptive and results oriented person with the capacity to thrive in a dynamic and fast-paced environment.
  9. Knowledge of current trends and developments in information and communication technology.
  10. High ethical standards, integrity and a commitment to upholding professional standards of conduct.
  11. Commitment to the Trust’s vision, mission and values, with a passion for driving positive social impact.

Relevant Experience

  1. At least four (4) years of experience in financial institution
  2. Experience of more than 1 year in programming of web applications
  3. Experience in administration of applications.
  4. Experience in administration of ERP system will be an advantage
  5. Knowledge in SQL commands and scripts will be an added advantage
  6. Experience in support of Core System(s) will be an added advantage


  1. Interested candidates should submit their letter of application, updated CV with three referees and their contact details, academic and professional certificates in PDF format in a single attachment.
  2. All applications should be channeled to the email address not later than 22nd July 2024.
  3. The applicants should clearly state the job title applied for in the subject line of the email.