Shift Supervisor Job Vacancy at Wasoko

About Us

Maxsoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Maxsoko aims to provide everything a retailer needs, no distributors, or banks necessary.

Thousands of retailers across Egypt, Morocco, Kenya, Tanzania, and Rwanda use Maxsoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment

Role: Shift Supervisor

Location: Dar es Salaam , Tanzania

Responsibilities

• Plan and coordinate fulfillment center and last-mile team tasks in a given shift
• Ensure the business has real-time visibility of the operations performance matrixs
• Implement tactical strategies to maximize asset utilization for both fleet and warehouse space
• Keep operation costs under control by ensuring optimal routes, delivery-in-full-on-time (DIFOT), and enhance FTE and outsourced labor productivity.
• Identify process gaps or opportunities and implement best practices to increase efficiency and accuracy
• Collaborate with 3P providers to improve performance and processes in a cost-effective manner
• Monitor volume forecasts, as appropriate, to ensure that network delivery capacity is always ahead of the fulfillment center capacity
• Invest time in training a new generation of strong people ready to take on new challenges and opportunities while maintaining the same level of excellence in execution
• Assist the inventory team in assessing inventory inaccuracies and recommend corrective actions needed to support continuous process improvement and operational excellence
• Conduct employee performance appraisals, individual development plans, and succession plans to ensure business continuity
• Create and foster an environment that promotes integrity, accountability, collaboration, and a winning attitude while providing a safety net for our employees to thrive, have fun, and grow.