Telesales Agent Job Vacancy at Wasoko

Full Time
  • Full Time
  • Arusha

Website Wasoko

Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services.

Telesales Agent Job Vacancy at Wasoko

Maxsoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Maxsoko aims to provide everything a retailer needs, no distributors, or banks necessary.

Thousands of retailers across Egypt, Morocco, Kenya, Tanzania, and Rwanda use Maxsoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Purpose of the role

  • You will be responsible for generating company revenue by closing sales deals over the phone and maintaining good customer relationships.
  • Providing exceptional customer lifecycle management with revenue growth that ensures profitability.

Duties and Responsibilities

  • Reach out to customer leads through cold calling to ensure weekly customer reordering
  • Upsell customer orders using a list of curated focus products
  • Push a product mix to customers to ensure wider basket coverage
  • Activation of newly onboarded/launched products and services
  • Establish, develop, and maintain positive business and customer relationships
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed-upon sales targets and outcomes within the schedule
  • Coordinate sales efforts with team members and other departments
  • Analyze the territory/market’s potential, track sales and status reports
  • Supply management with reports on customer needs, problems, and interests.
  • Any other lawful duties assigned.

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