Website computer centre
COMPUTER CENTRE
WE’RE HIRING
CUSTOMER SUCCESS EXECUTIVE INTERN
Responsibilities
- Process software license orders, track renewals and send timely reminders (90/60/30 days).
- Prepare monthly reports on renewals, pending actions, and at-risk accounts.
- Analyze non-renewal risks, customer engagement, and product usage.
- Conduct solution health checks and communicate product value.
- Schedule customer visits to gather feedback and identify improvement areas.
- Identify upsell/cross-sell opportunities and share with account teams.
- Collect and submit accurate end-user details for order processing.
- Ensure successful installation and activation through follow-ups.
- Provide basic technical support or escalate to relevant teams.
- Maintain accurate records of orders, communications, and timelines.
Requirements
- Pursuing or recently completed a degree in IT, Business IT, or related field.
- Strong computer literacy and familiarity with cloud portals and digital tools.
- Customer-focused with a willingness to learn and multitask.
- Able to travel for occasional client visits.
- Basic understanding of software licensing and IT support services.
Apply Now
hr.admin@cctz.co.tz | hr@cctz.co.tz
To apply for this job email your details to hr.admin@cctz.co.tz