Operation Manager – CFS at Hesu Investment Ltd August 2025

We are seeking a dedicated Operation Manager – CFS to join our team and contribute to our mission of fostering a  positive work environment.

Company Overview: Hesu Investment Ltd is licensed under Tanzania Revenue Authority to operate ICD facility since 2012. Its well-located depot site includes 9 acres of paved yard; with the capacity to store 3800 Twenty Foot equivalent units (TEUS) stacked 5 high. Our Vision is to establish ourselves as the leading Container and Transport Logistics provider, our Mission is to exceed our client’s needs by consistently improving our quality services. Our team is comprised of talented individuals who are driven to achieve excellence in ICD, CFS Industry.

Job Overview:

The CFS Operations Manager will oversee and optimize all operational activities at the Container Freight Station. The role requires a strong background in logistics, supply chain management, compliance, and operational efficiency. The Operations Manager will be responsible for ensuring smooth cargo handling, inventory management, and system integrity, while maintaining high customer satisfaction and strict adherence to customs and regulatory requirements. This role also involves financial accountability, risk management, and coordination with shipping lines, clearing agents, and regulatory authorities to ensure the CFS achieves operational excellence.

Key Responsibilities:

1. Operational Oversight

• Manage day-to-day operations of the Container Freight Station, including cargo handling, warehousing, and inventory management.
• Develop and implement operational policies, procedures, and workflows to optimize efficiency and productivity.
• Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Coordinate with various departments to ensure seamless integration of operations and timely delivery of services.
• Ensuring system is being utilized for all steps required and actual stocks is maintained in system
• Ensuring all CFS tracks are invoiced and paid for, prior to cargo leaving
• Manage all CFS employees and ensure they are capable to execute tasks assigned.

1. Team Management:

• Lead and motivate a team of operations staff, including supervisors, warehouse workers, and administrative personnel.
• Provide coaching, Establish and supervise standard operation procedures for all day-to-day operations and to observe and record performance using KPI’s
• Develop succession plans and ensure continuous professional development of the team.
• Foster a culture of collaboration, accountability, and continuous improvement within the operations team.

3. Customer Relations

• Build and maintain strong relationships with customers, vendors, and stakeholders to understand their needs and expectations.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Proactively identify opportunities to enhance customer satisfaction and loyalty through service excellence.

4. Regulatory & Security Compliance

• Ensure compliance with TRA, TPA, customs, and bonded warehouse regulations.
• Implement security measures to prevent theft, tampering, and unauthorized access to cargo.
• Work closely with the Security Department to enforce gate pass controls and CCTV monitoring.
• Conduct regular compliance audits and risk assessments.

1. Health & Safety Compliance:
   • Ensure health and safety compliance is relevant to regulations, standards, and safety protocols governing CFS operations.
   • Implement measures to mitigate operational risks and maintain a safe working environment for employees and visitors.
   • Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
2. Financial Management:
   • Monitor budgetary performance and expenses related to CFS operations, ensuring cost-effective practices and resource allocation.
   • Ensure timely invoicing, receivables collection, and prevention of revenue leakages.
   • Identify opportunities for revenue generation and cost-saving initiatives to improve financial performance.

7. Resource Planning

• Develop and implement effective resource planning strategies to optimize manpower and equipment usage.
• Coordinate with maintenance teams to ensure the availability and reliability of equipment.
• Assist HR in recruiting when necessary

8. Continuous Improvement

• Identify opportunities for process improvement and cost reduction.
• Implement lean methodologies and best practices to enhance overall operational efficiency.

9. Communication

• Establish clear communication channels with internal teams, customers, and external stakeholders.
• Provide regular updates on operational performance and address any issues promptly.

1. Any other job assigned by General manager & Directors

Requirements

• Bachelor is degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master’s degree preferred.
• Proven experience (2+ years) in a similar role within the logistics or freight forwarding industry, with specific experience in container freight station operations.
• Strong leadership abilities with demonstrated experience in team management and development.

Excellent communication, negotiation, and interpersonal skills.

• Sound knowledge of relevant regulations and industry best practices.
• Proficiency in using logistics management software and MS Office applications.
• Ability to work effectively under pressure and adapt to changing priorities.

How to Apply:

Interested candidates are encouraged to submit a resume and cover letter outlining their  qualifications and interest in the position to recruitment@hesu.co.tz

Application Deadline:  08th September, 2025

 Equal Opportunity Employer:

Hesu Inv. Ltd is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.