Website TEMESA
TEMESA
(i) To manage operations efficiently to ensure timely delivery of services while maintaining high standards of quality including high quality maintenance and repair services;
(ii) To Manage resources (tools, materials, equipment) to ensure Region is well equipped without excess costs or shortages;
(iii) To Develop and monitor customer services practice focusing on response time, service quality and timely complaints resolution;
(iv) To lead and support a team of supervisors and administrative staff, providing clear direction on regional goals and objectives, setting clear performance expectations, measurable goals and provide regular feedback;
(v) To prepare and manage regional budget, prioritizing cost – effective solutions without compromising on service quality;
(vi) To prioritize ongoing training to technical staff by working with supervisors and Human Resources Section to identify skill gap and organize relevant courses or workshops;
(vii) To collaborate closely with technical staff to ensure high standards in service delivery;
(viii) Seek ways to improve operations including maintenance process, incorporating new technologies and best practice to enhance service delivery;
(ix) Expand the Agency’s presence and market share within the region by identifying and capitalizing on local business opportunities;
(x) Build strong relationship with customers by driving and implementing sales initiatives and strategies to achieve revenue targets;
(xi) Build and maintain positive relationship with local communities (CSR), stakeholders and authorities to support the Agency’s Objectives;
(xii) Respond to local challenges, opportunities and changes to maintain competitiveness and relevance;
(xiii) To prepare regular reports on regional performance including financial health, operational efficiency and employee productivity;
(xiv) To Develop and execute regional plans that align with the overall Agency’s policies, procedures, and objectives, focusing on customer satisfaction and market expansion; and
(xv) To perform any other official duties as may be assigned by the supervisor.
To submit your application, please follow the link provided below.
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To apply for this job please visit portal.ajira.go.tz.