Job Ad & Profile Description

Position : General Manager Assistant – Zanzibar

We are looking for a General Manager Assistant.
Responsibilities :
Operations Management

  • Assist the Hotel Manager in overseeing daily hotel operations to ensure smooth, efficient, and profitable performance.
  • Coordinate between departments (front office, housekeeping, F&B, maintenance) to maintain operational excellence.
  • Monitor inventory levels, ensure compliance with safety and hygiene standards, and assist with staff scheduling.
  • Act as a decision-maker in the absence of the General Manager.

Rooms Division

  • Supervise and support the front office and housekeeping teams.
  • Monitor room occupancy and revenue strategies in coordination with the reservations team.
  • Ensure that rooms are maintained to the highest standards and ready for guest arrivals.
  • Review guest feedback and implement improvements in room and service quality.

Guest Relations

  • Serve as a key point of contact for guests welcoming, VIPs, resolving issues, and handling special requests.
  • Foster a guest-focused culture among staff and lead by example in delivering outstanding service.
  • Monitor guest satisfaction levels and work proactively to enhance the guest experience.
  • Maintain strong communication with guests from pre-arrival through post-departure.

Required profile for job ad : General Manager Assistant – Zanzibar

Time Flexibility & Must Speak Fluently:

  • English
  • Italian
  • French
  • German

Requirements

  • Minimum 3 years of experience in hotel operations or hospitality management, preferably in a resort or boutique hotel setting.
  • Strong understanding of front office operations, housekeeping, and guest service procedures.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficient in hotel management systems and MS Office Suite.
  • Fluent in English; Swahili or additional languages (e.g., French, Italian, German) are a plus.
  • Ability to work flexible hours including weekends and holidays.
  • Hospitality management diploma or degree preferred.

What We Offer

  • Competitive local salary and performance-based incentives.
  • On-site accommodation
  • Daily staff meals.
  • Professional development and career growth opportunities.
  • A supportive, team-oriented work environment in a beautiful island setting.