Support & Implementation Engineer at CNS Group, Dar es Salaam – October 2025.

Support & Implementation Engineer at CNS Group

Job Title: Support & Implementation Engineer

Department: IT

Work Location: Dar es salaam

Job Summary

The Support & Implementation Engineer is responsible for the successful installation, configuration, testing, implementation, and support of both Core Banking and Alternate Banking Channels solutions. This role involves providing technical and functional expertise, resolving client issues, delivering on-site training, and managing project implementations to ensure seamless delivery and client satisfaction.

Key Responsibilities / Duties

1. Product Implementation & Configuration: Perform installation, configuration, and deployment of Core Banking and Channels products at client sites.
2. System Testing and UAT: Conduct comprehensive system testing and User Acceptance Testing (UAT); identify, document, and resolve issues during testing phases.
3. Technical Expertise and Support: Provide technical support and troubleshooting for both Core and Channels products; respond to client inquiries and escalate unresolved issues in adherence to SLAs (Service Level Agreements).
4. Documentation and Reporting: Document troubleshooting steps, resolutions, and configurations; prepare and maintain documentation for implemented products, including stored procedures and databases.
5. Client Training and Engagement: Deliver on-site training for clients on Core Banking and Channels solutions; build and maintain strong client relationships.
6. Project Management and Implementation: Develop and manage project plans; coordinate with clients and internal teams; secure client sign-offs for all completed projects.
7. Support Escalation and Compliance: Take ownership of technical issues and collaborate with the development team to resolve advanced problems; ensure adherence to company policies, procedures, and SLAs.
8. On-Site Support and Travel: Travel to client sites as needed to provide hands-on support for high-priority issues and implementations.

Job Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Language Skills: Proficiency in English language is preferred.
• Experience:
  • Proven experience in the implementation and support of Core Banking and Channels solutions.
  • Strong knowledge of system testing, UAT, and troubleshooting processes.
  • Willingness to travel for on-site implementations and support.
• Key Skills and Competencies:
  • Strong technical knowledge of Core Banking and Channels products.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills.
  • Proficiency in project planning, documentation, and report writing.
  • Ability to manage multiple projects simultaneously.
  • Familiarity with database management, stored procedures, and backup processes.

How to Apply

• Visit the job portal: https://www.careers-page.com/cns-group-limited.