Front Office Support at MS TCDC, Arusha October 2025

Key Responsibilities

• Welcome and assist all guests, clients, and visitors in a friendly and professional manner.

• Handle all incoming and outgoing calls, emails, and correspondence efficiently.

• Manage incoming and outgoing mail and official documents.

• Handle safe deposits, guest check-ins and check-outs, and room key management.

• Support the allocation of accommodation and meeting rooms.

• Coordination with departments such as Kitchen, Facilities, and Housekeeping pertaining to guest services.

• Provide accurate information to clients and visitors regarding MS TCDC services, facilities, and ongoing activities.

• Maintain updated front office records and reports, including guest registers and daily occupancy.

• Receive customer payments after Accounts office hours and issue receipts accordingly.

• Support logistical arrangements for guests, including transport and local guidance.

• Work on a shift basis, including weekends and public holidays, as required.

• Assist in maintaining a clean, organized, and welcoming front office environment.

• Perform other related duties as assigned by the Head of Front Office & Client Services.

Key Responsibilities

Qualifications and Experience

• A Diploma in Hospitality Management, Customer Service, Business Administration, or a related field.

• Minimum 2 years of experience in front office, reception, or customer service within a reputable organization or hospitality environment.

• Excellent communication and interpersonal skills with fluency in English and Kiswahili.

• Strong computer skills, including MS Office, MS Excel and any other basic database or CRM use.

• Proven ability to multitask, prioritize work, and maintain professionalism under pressure.

• Friendly, patient, and customer-focused personality.

• Willingness to work flexible hours, including weekends and holidays.

Personal Attributes

• High level of integrity and honesty.

• Professional appearance and demeanour.

• Strong attention to detail and commitment to excellent service.

• A proactive and cooperative team player.